Job Opportunity: Chat Service Representative Ahmedabad, Gujarat
Location: Ahmedabad, Gujarat
Type: Full-Time
Relocation: Mandatory (Candidates must be willing to relocate)
We are hiring enthusiastic and customer-focused individuals for the position of
Chat Service Representative. Whether you're a fresher or an experienced professional, this is a great opportunity to build a stable career with a reputed MNC in a supportive and growth-driven environment.
Role Overview
As a Chat Service Representative, you will assist customers through non-voice communication channels such as
chat, email, text, and social media. Your role includes resolving queries, providing accurate information, and ensuring exceptional customer satisfaction.
Key Responsibilities
- Respond to customer queries via chat, email, and other non-verbal platforms
- Understand, troubleshoot, and resolve customer concerns with clarity and empathy
- Maintain accuracy, professionalism, and a friendly tone in all interactions
- Ensure quick turnaround and high-quality support to enhance customer experience
Eligibility Criteria
- Minimum qualification: High School Diploma (12th Pass) or equivalent
- Freshers are welcome; 1 year of customer service experience is an added advantage
- Strong written English communication skills (grammar & spelling must be good)
- Basic computer knowledge and good typing speed
- Comfortable working in rotational shifts, including weekends and night shifts
Salary
25,000 35,000 CTC per month
(Based on interview performance and relevant experience)
Perks & Benefits
- Provident Fund (PF)
- One-way cab facility for night shifts
- Shift allowance
- Medical insurance
Language Requirement
English: Proficient (mandatory)
Skills: english,chat,gds systems,amadeus,customer,communication skills
