Travel Consultant

Job Description – Travel Associate

WNS is Hiring!

Join WNS, a global leader in Business Process Management, and build your career in the Airline Travel Domain.

Position

Designation: Travel Associate

Job Location: Vikhroli West, Mumbai

Experience: 1–4 years

Industry: Airline / Travel / BPO

Job Summary

We are looking for experienced Travel Associates with hands-on experience in the airline travel domain. The ideal candidate should have strong knowledge of GDS, airline ticketing and refunds, along with good communication and customer-handling skills.

Key Responsibilities

• Handle end-to-end airline travel-related transactions.
• Perform airline ticket issuance, reissuance and modifications.
• Process ticket cancellations and refunds as per airline policies.
• Handle itinerary changes, flight changes and related customer requests.
• Work on GDS platforms for booking and ticketing transactions.
• Check fare rules, ticketing conditions and applicable penalties.
• Ensure accurate and timely processing of travel requests.
• Resolve booking and ticketing-related queries within defined timelines.
• Coordinate with internal teams, airlines and relevant stakeholders whenever required.
• Maintain accuracy and quality while processing transactions.
• Follow process guidelines, airline policies, compliance requirements and SLA/TAT.
• Maintain proper documentation and update relevant systems.
• Deliver a positive customer experience through effective communication and problem resolution.

Required Skills & Qualifications

• Graduate in any discipline.
• 1–4 years of relevant experience in the airline/travel domain.
• Hands-on experience with GDS systems.
• Strong knowledge of airline ticketing and refunds.
• Good understanding of fare rules, cancellations and ticket modifications.
• Excellent verbal and written communication skills.
• Good analytical and problem-solving abilities.
• Strong attention to detail and accuracy.
• Ability to work independently as well as in a team.
• Comfortable working in a fast-paced BPO/travel environment.

GDS & Travel Skills

Candidates with experience in platforms such as Amadeus, Sabre or other airline GDS systems will be preferred.

Experience in:

• Ticket issuance
• Reissuance
• Refunds
• Cancellations
• Fare rules
• PNR handling
• Flight/itinerary changes
• Airline travel processes

What We're Looking For

We are seeking candidates who are:

• Customer-focused
• Detail-oriented
• Quick learners
• Strong in travel-domain knowledge
• Good at multitasking
• Comfortable handling time-sensitive transactions
• Willing to learn and grow within the organization

Why Join WNS

• Opportunity to work with a global organization
• Exposure to the international airline/travel domain
• Professional learning and career growth opportunities
• Collaborative and diverse work environment
• Opportunity to enhance your travel and GDS expertise

Job Location

WNS, Vikhroli West, Mumbai

Contact – HR

HR Reeya Shere

7738010127

[Confidential Information]

Apply Now!

If you have 1–4 years of airline travel experience and strong GDS + Ticketing + Refunds knowledge, this could be your next career opportunity.

Take off to a great career with WNS!

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