Department: Leisure Travel / Holidays
Employment Type: Full-Time
No. of Vacancies:2
PLEASE READ BEFORE APPLYING
Please note that prior knowledge & hands-on experience of tour packages, destinations, and good communication skills are a must for this. We are also not looking for a very experienced candidate, citing budget constraints. Request you to please keep these in consideration before applying :)
Role overview
We are looking for an enthusiastic and customer-focused Travel Consultant /Sr Travel Consultant Holiday Packages to design, sell, and manage international & domestic holiday packages. The role involves understanding client travel requirements, creating customized itineraries, coordinating with suppliers, and ensuring seamless travel experiences for clients.
Key Responsibilities
Lead Qualification & Requirement Gathering
- Handle inquiries for domestic and international holiday packages via calls, emails, and walk-ins.
- Understand client preferences, budget, and travel goals to propose suitable holiday packages.
- Prepare and share customized itineraries, quotations, and proposals.
- Follow up with clients to close bookings and achieve sales targets.
Package Planning & Operations
- Design tailor-made and fixed-departure holiday packages.
- Coordinate with hotels, DMCs, transport providers, airlines, and activity vendors.
- Manage bookings for hotels, sightseeing, transfers, and activities.
- Ensure timely confirmations, vouchers, and travel documents.
Documentation & Coordination
- Prepare itineraries, vouchers, invoices, and service confirmations.
- Coordinate with visa teams for documentation support (where applicable).
- Maintain accurate client records and booking details in CRM/system.
- Ensure compliance with company policies and supplier agreements.
Customer Experience & Support
- Provide pre-travel, during-travel, and post-travel assistance to clients.
- Handle client queries, changes, and complaints efficiently.
- Ensure high customer satisfaction and repeat business.
Market Knowledge & Product Development
- Stay updated on destinations, hotel products, airline policies, visa rules, and travel trends.
- Assist in creating promotional packages and seasonal offers.
- Provide competitive analysis and pricing insights.
Required Skills & Competencies
- Strong communication and interpersonal skills.
- Good knowledge of domestic and international destinations.
- Ability to create attractive itineraries and proposals.
- Negotiation and sales skills.
- Attention to detail and time management.
- Ability to work under deadlines and handle multiple bookings.
Qualifications & Experience
- Graduate in Travel & Tourism, Hospitality, or any related field (preferred).
- 13 years of experience in holiday packages/leisure travel.
- Experience working with DMCs, hotels, and tour operators.
- Knowledge of GDS (Amadeus/Galileo/Sabre) is an added advantage.
Tools & Systems
- CRM / Travel Booking Systems
- Google Suite (Docs, Sheets, Slides)
- Email & Communication Platforms
Key Performance Indicators (KPIs)
- Monthly booking closures
- Client satisfaction and repeat bookings.
- Accuracy of bookings and documentation.
- Turnaround time for proposals and confirmations.
Why Join Us
- Growth opportunities in the travel industry
- Exposure to international destinations and products
- Incentives and performance-based rewards
- Dynamic and supportive work environment
What you can expect
- A chance to be one of the early members of a growing team and build the visa function almost from the ground up.
- Room to grow into a lead/manager role, shape processes, and eventually manage a small team as volumes increase.
- A culture that values integrity, transparency with clients, and long-term relationships over shortcuts.
If this sounds like you, we look forward to talking to you :)
