Travel Consultant & Customer Representative

Travel Consultant Customer RepresentativeTravel Consultant Customer RepresentativeType: Full Time

Job Time: 10 Hours shifts

Opportunity :Are you an expert all- round travel consultantHere's an opportunity to utilise your all- round skills to the full extent. We are seeking a friendly , hard- working travel consultant to join our growing team. You should be ambitious , results- driven , and goal- oriented.

Your Part

You shall play 3 roles in the company:

As a Travel Consultant (TC) / Account Manager / Relationship Manager (RM);

As a Customer Service Representative (CSR);

Additionally as a Sales Representative / Business Development Representative (BDR);

Your duties shall include:

Travel consulting , booking (reservations) , and post- travel management;

Manage Retail , Walk- ins , Counter Sales , Corporate and Sub- agent customers;

Interact with customers and respond to their inquiries in either the customer service , sales , or technical support space;

Manage inbound and outbound calls , emails , and chat (including instant messaging);

Manage and boost sales of the company;

Attend sales calls , convert leads and follow up with customers.Preferred Qualification Experience:

Bachelor s degree and relevant diplomas in travel management courses;

IATA Qualification / Certification is mandatory;

3+ years experience in IATA travel agency as a Travel Consultant;

Experience and Training at Airport reservation counters is a plus;

Certification from other travel associations like TAFI , TAAI , ASTA , IATO , PATA and UFTAA is a plus;

Diplomas and formal training in Customer Service is a plus.Preferred Skills Abilities

As a Travel Consultant / Account Manager / Relationship Manager (RM)

Flights

Ticketing / Travel reservations for Domestic and International Flight bookings on

CRS - Amadeus , Galileo and Sabre;

Manage capping of various airlines;

Airline Portals;

Agent Portals;

Group Bookings - via email and phone;

Pre post flight management;

No Show Reports;

Should have a thorough knowledge of:

Airline pricing system - cabin classes , fare types , fare branding , fare classes , fare rules and fare basis;

Ticketing process , fare and itinerary construction;

Identifying building best travel routes;

Visa and special requirements for certain routes;

Reinsurance and cancellation - penalties , refunds and procedure;

Flight Add- on reservations like meals , seats , baggage and others Class upgrades;

Airline frequent flyer programs - miles and tier systems;

IATA and BSP procedures;

Steps to be taken to avoid any Debit Notes and ADMs as per airline , IATA and supplier regulations;

Group booking process;

Airline equipment (A380 vs A350 - pros and cons);

Handling web check- in.

Hotels

Travel reservations for Domestic and International Hotel bookings;

Identify customer preferences and travel purpose and suggest appropriate hotels;

Procedures for cancellation , date change , passenger name change , etc.

Handling of any special requests made by customers.

Holidays

Understanding of world geography , regions , areas , continents and countries.

Understanding of weather and seasons of different regions worldwide.

Co- ordinate with DMCs and handle outbound travel

FIT tours

Mice tours

Group tours

Visa & Travel Insurance

Understanding of VISA types and requirements by country

Understanding of VISA application procedures and regulations for major countries in the world

Forex (B2B & B2C)

Understanding of buy , sell spot prices.

Understanding of various forex instruments - traveller checks , forex cards and cash currency - their rate differences , pros and cons.

Other Products

Airport transfers , tours and activities , Cars (Limo / Taxi) , Car rentals , Rail / Train , Bus , Cruises , etc.

Other concierge services booking and reservations

Chartered flights booking and reservations

As a Customer Service Representative

Fluent in written and spoken English;

Fluent in speaking Hindi;

Fluency in speaking any additional language is a plus;

Proficient with computers and software such as Microsoft Office;

Proficient in customer support systems and procedures: ticket / case generation and step- by- step resolution;

Proficient in call centre systems and setups;

Should have excellent email drafting skills;

Should have excellent interpersonal skills;

Exemplary customer service skills;

Should be quick in understanding customer s problems and identifying possible solutions;

Ability to handle demanding customers with patience and professionalism;

Ability to handle angry , unhappy , misbehaving , offending customers tactfully. (At Aertrip , no employees is expected to give up on their dignity);

Read from a dynamic prepared script that applies to the situation at hand;

Adjust scripts as necessary to target the individual interests of clients;

Collect customer information pertinent to business objectives , such as name , address , demographic and financial information

As a sales executive

Manage Retail , Walk- ins , Counter Sales , Corporate and Sub- agent customers;

Manage inbound and outbound calls and emails;

Convey the benefits of Aertrip to customers and persuade them;

Generate leads via networking and convert them to members;

Create and maintain a rapport with all clients via phone and regular visits , a clean conduct and reputable and responsible service offering;

Have great negotiation skills with suppliers and customer;

Good at administrative procedures - understanding of client billing , ledgers , and outstanding following up on payments;

Travel Auditing.

As a team Player

Thrive in a variable and demanding start- up environment;

Co- ordinate with internal employees;

Display courteous and professional attitude;

Take initiative;

Learning and adapt quickly;

Maintain a positive attitude;

Willingness to work in shifts.