Travel Consultant

Job Title: Senior Executive Ticketing Operations

(Travel Consultant)

Department: Flight Operations

Location: Ahmedabad / Malad (HO Mumbai)

CTC: 3.6 6 LPA (Based on experience & location)

Key Responsibilities

Handle domestic & international air ticket bookings using GDS systems (Amadeus

/ Galileo / Sabre).

Manage ticket issuance, re-issuance, cancellations, refunds, and exchanges.

Provide fare quotations, itinerary planning, and travel advisory support.

Ensure accurate documentation and compliance with airline policies.

Coordinate with airlines and vendors for schedule changes, rebookings, and special

requests.

Resolve customer queries and escalations efficiently.

Maintain high customer satisfaction through professional service.

Update internal systems with accurate booking and passenger details.

Desired Candidate Profile

Minimum 25 years of experience in air ticketing / travel consultancy.

Strong knowledge of GDS systems (Amadeus / Galileo / Sabre).

Experience in corporate & retail travel bookings.

Good understanding of IATA rules, fare construction, and airline policies.

Excellent communication and customer handling skills.

Ability to work in shifts and under pressure.

Educational Qualification

Graduate in any discipline (Travel & Tourism preferred).

IATA / Travel & Tourism certification will be an added advantage.

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