Transportation Representative, Relay Operations, Relay Operations
Amazon Music- Posted 4 days ago
- Be among the first 10 applicants
Job Description
Description
Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic Qualifications
- Qualitative Requirements . Graduation in any specialization from a recognized university. . Excellent communication skills (written and verbal). . Ability to communicate correctly and clearly with all customers . Good comprehension skills - ability to clearly understand and state the issues customers present . Ability to concentrate - follow customers issues without distraction to resolution . Work successfully in a team environment as well as independently . Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer . Excellent typing skills . Demonstrates an ability to successfully navigate websites . Demonstrates a proficient knowledge of email applications
Preferred Qualifications
- Logistics background and Experience in similar role . Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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