Job Brief
This is a role for an experienced transport operations supervisor with a deep understanding of the transport business and a large network of drivers. Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk.
About The Firm
NVS Travel Solutions is a 17-year-old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in-house tech team, which has been building software solutions for the transport industry for the last 4 years, making the future of this firm bright and greener.
Job Responsibilities
Key Responsibility Areas (KRAs):
- Sourcing drivers and vehicles.
- Ensure maintenance of vehicles.
- Ensure driver discipline
- Reporting & MIS
Key Performance Indicators (KPIs)
- SLA & process adherence
- Performance on regular QC/ audits
- Number of Trips
- Customer satisfaction surveys (CSAT & NPS)
Job Role
- Route Planning and Optimization:
Develop and optimise transportation routes for efficiency and cost-effectiveness.
Implement strategies to minimise travel time and fuel consumption.
Oversee the daily deployment of vehicles to meet operational requirements.
Ensure proper maintenance schedules for all vehicles in the fleet.
Supervise and coordinate the activities of drivers and other operational staff.
Provide guidance, training, and performance feedback to ensure a high standard of
Service.
Ensure a high level of customer satisfaction by monitoring service quality and addressing
customer concerns.
Implement customer feedback mechanisms and take corrective actions.
Ensure compliance with transportation regulations and safety standards.
Implement and enforce safety protocols and training programs for drivers and staff.
Conduct regular inspections of vehicles to identify and address any maintenance or
safety issues.
Ensure that all vehicles meet regulatory and company standards.
Develop and implement emergency response plans for transportation-related incidents.
Coordinate with relevant authorities and agencies during emergencies.
Monitor and control operational expenses, including fuel costs, maintenance, and other
related expenditures.
Identify areas for cost reduction and efficiency improvement.
- Documentation and Record Keeping:
Maintain accurate and up-to-date records of vehicle inspections, maintenance activities,
and driver logs.
Ensure compliance with documentation and reporting requirements.
Implement and utilise technology solutions for route planning, vehicle tracking, and
communication.
Stay updated on advancements in transportation technology.
Define and monitor key performance indicators (KPIs) related to transportation
operations.
Analyse performance metrics regularly and recommend improvements.
- Training and Development:
Provide ongoing training and development opportunities for transportation staff,
focusing on safety and operational efficiency.
Ensure that drivers are well-trained on new technologies and best practices.
Coordinate with transportation service providers, ensuring they meet service level
agreements.
Address issues and collaborate with vendors to enhance service quality.
Identify opportunities for process improvement and efficiency gains within the
transportation department.
Implement initiatives to enhance overall effectiveness and service quality.
Skills: safety protocols,continuous improvement,cost control,customer satisfaction,maintenance,customer service,documentation,performance metrics,transport operations,compliance,technology utilisation,vendor management,emergency response,transportation,fleet management,training and development,driver management
