JOB PROFILE :
- a) Qualification (E): Degree
- b) Industry Type: Reputed IT Industry
- c) Overall Experience: 3 – 5 years
- e) Technical Skills (E): MS Office & Mail communication
- f) Generic Skills (E): Good Communication and Interpersonal skills
- g) Behaviours: Achievement level, Teamwork, Learning attitude & Positive thinking
JOB AIM:
To provide transport office duties in ensuring an efficient & appropriately controlled transport services as par JLL policies and processes.
Responsibilities:
- Plan, direct, and coordinate transportation operations and logistics.
- Own day-to-day employee transport operations for assigned shifts/routes to meet SLA (on-time pickup/drop, minimal cancellations, safe rides).
- Use the TMS (Transport Management System) to manage roster uploads, route planning, trip creation, vehicle allocation, and trip closure with accurate passenger and location data.
- Monitor live operations (where enabled): trip status, delays, no-shows, ad-hoc requests, and take corrective actions with transporter/driver control room.
- Manage transport vendor performance: fleet availability, driver behaviour, vehicle hygiene, GPS compliance, breakdown response, and escalation handling; maintain scorecards.
- Ensure safety & compliance: driver/vehicle document validity, onboarding checks, adherence to safety SOPs (especially for late-night/ladies safety requirements where applicable), incident/near-miss reporting, and audit-ready records.
- Transport SLA: Participate in weekly SLA of transport and ensure the closer of observations.
- Handle employee support: respond to transport queries/complaints, coordinate reroutes, ensure timely communication on delays, and close tickets in TMS/helpdesk with proper notes.
- Own billing & finance via TMS: verify trip counts, rates, exceptions, and supporting proofs; coordinate with Finance Executive/Central Finance for invoice validation and on-time closure.
- Produce and publish MIS from TMS: on-time performance, cancellations, utilization/occupancy, cost per trip, exceptions, complaints, and vendor SLA adherence; run weekly/monthly governance reviews.
- Maintain accurate records of transportation activities.
