JOB AIM
To provide transport office duties in ensuring an efficient & appropriately controlled transport services as par Accenture policies and processes.
Responsibilities
Helpdesk Responsibilities:
- To maintain 24/7 transport helpdesk to receive & resolve transportation queries.
- Receive and log for transport services - record complete details of the service requests/complaints from employees.
- Maintain accurate information of movements of all transport vehicles.
- Maintain a daily pickup and drop list of staff.
- Maintain and accurate and readily available list of important transport related telephone numbers.
- Prepare daily/weekly reports as required on transport requests and vehicular movements.
- Contribute to monthly management report.
- Adhere to SLA & KPI as agreed.
Coordinator Responsibilities:
- To provide administrative/operational support to the Transport Team at Client's Facility.
- To ensure timely and arrivals & departures
- Responsible to the Shift In charge to oversee the Transport operations during the Shift.
- Display drop-off lists on the notice boards.
- Check attendance of vehicles, drivers, and vendor supervisor.
- Prepare the vehicle arrival report and collect pick up slips from transport vendors.
- Allocate pick up/drop lists to vendors supervisors.
- Carry out routine Vehicle inspections as per approved check list.
- Collect and verify log sheets from individual vendors & Vehicle Tracking.
- Be accessible for escalation of all Transport related issues during the shift.
- Communicate to the next shift through the shift log book all incidents issues and pending problems of the shift and handover formally to the next Shift Supervisor
- Reporting - Prepare daily / weekly reports as required on Transport matters.
Tracker Responsibilities:
- Tracking each and every vehicle point wise and shift wise.
- Timely updation of status on the tracking tool.
- Co ordinate with vendor trackers.
- Maintain the daily pickup and drop list of employees
- Maintain an accurate and readily available list telephone numbers of vehicles and the vendors
- Check Adhoc Pickup and drop request.
- Reports – Prepare daily / weekly reports on the tracking.
- Reports – Prepare reports on no show employees
- Reports – Prepare reports on numbers of picked up and drop per day.
- Information flow to the Helpdesk and coordinator of vehicles and employee
- Maintaining handing over and taking over document.
- Ensuring the vehicle arrives on time to the premises.
Router responsibilities:
- As directed continually review transport routes to ensure cost effective and efficient transport services are provided to the client
- Ensure that route allocation are kept current and that they achieve maximum value for money to the client
- Ensure that the fleet allocation achieves effective and efficient client service
- Maintain up-to-date and accurate information is supplied to staff
- Receive and implement changes in routes
- To prepare and forward the roster timeline and defaulters report including the mid week changes received per day
- Timely response to all adhoc requests.
