Accountabilities
| Key activities |
Customer | External and Internal | - Ensure timely tracking and tracing of all shipments.
- Ensure correct and accurate entry of Transport shipment milestones in TMS, OTM, etc.
- Ensure accurate entry of Order & Trip in the system
- Customer satisfaction and smooth service delivery
- Maintain rapport and coordination with transporters and carriers in the US region.
|
Stakeholder | External and Internal | - Ownership of the entered data, ensuring smooth operations without any backlog unless DHL non controllable
- Responsible for timely & correct entry of Data in systems as per trackers provided by the DSC USA Managed Transport operations team.
- Should be willing to work extra time during peak loads & Month end closing
- Responsible for complying with all organizational policies and security procedures
- Ensure understanding of Business rules and compliance to same.
- Should be cross trained in other functions to act as a backup whenever required.
- Adhere and follow PTQ First Choice practice guidelines.
- Responsible for timely & correct entry of data as assigned by Team Lead.
- Nil Instances of Unplanned Leaves expected.
- Meeting the KPIs set.
- Prepare and publish daily / weekly reports.
- Proactively identify and highlight problems to the management.
- Achieve the productivity targets set by the Team lead based on the tenure i n the system.
|
Process | - Follow and adhere to SOP, exception process and set guidelines
- Primary focus on the effective operation by ensuring accurate & timely Transaction
Entry in system to meet Lead Time for reporting - Should be able to schedule time effectively and should be quick & accurate to respond
timely to the queries raised by using efficient work methods and tools |
People - Management | - Incumbent has no direct report and authority. Nevertheless he/she must be a team player and should be able to demonstrate ability to influence decisions /actions
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Skills / Qualifications
- Excellent English communication skills - both written and spoken.
- Excellent typing Skills, 25w/m with 95% accuracy.
- The candidate should possess Software skills (Word, Excel, PowerPoint, etc.) especially
basic knowledge of Excel - Vlookup, Pivot etc.
- Understanding on Transport Operations
- Willingness to work in night shifts (US shift), able to handle work pressure
- Work cooperatively as a team member with others to achieve target and objectives.
- Acts responsibly. Can be counted on to keep commitments. Complies with the intent of
policies, procedures and agreements. Builds others trust in own professionalism,
Integrity, expertise and ability to get results.
- Provides both verbal and written information in a timely, clear and concise manner.
- Listen attentively, and summarizes or asks questions, when needed, to clarify information.
- Remain calm, objective and controlled in responding to urgent or demanding situations.
- Maintain effective performance under pressure. Stay positive.
