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Mphasis

Transn Procng Opss Mgr

Mphasis
Pune, India
8-10 Years
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Job Description

Job Description – Operations Manager

 (Project Money)

  • Role & Responsibilities

Operational Governance & Reporting –

  • Operations Management: Effectively monitor operations of assigned line of business and become a successful interface between internal and external stakeholders
  • Performance trend review and analysis: Identify performance trends using performance dashboard, take proactive & sustainable measures for competitive operations governance against contracted SLA's
  • Leadership Reporting: Periodically review and report LOBs (line of business) metrics to Sr. leadership and suggest performance improvement areas
  • Operations Risk Management: Identify risk environment for the LOBs, implement and manage effective controls with help of support departments
  • Process Management Planning: Strategic allocation of responsibilities within the business unit (QC, WFM, trainer, production staff), assign OM/AM/UM responsibilities & orgs to be in lines with changing business as well as stakeholders requirements
  • Manpower and Skill-Metrix: Periodic review of talent spread and skill matrix with timely governance of recruitment and onboarding of operations staff. Skill based alignment of talent within the LOB's
  • Problem Analysis and Resolution: Be able to perform and train AM's/UM on identifying core challenges (team, individual, process, job, client etc.) and help create a solution-oriented team
  • Identify process improvement opportunities with competency in coordinating & implementing different transformation methodologies

Stakeholder Management, Client Relationship -

  • Lead stakeholder connects with effective client communication through available communication channels and maintain positive customer sentiment and relationship
  • Ability to interpret organization, business as well as client requirements and act with agile approach
  • Scheduled/ad-hoc governance and financial reporting

Business Focus, Service Level Agreement (SLA) & Compliance -

  • Incentive & Revenue Loss Prevention: Effectively monitor performance SLAs and ensure smooth delivery of the committed volume. Incentive maximization and identify ops expansion areas within the LOBs
  • Compliance Adherence: Accountable for adherence of ISO/PCI compliance controls, audit requirements within the LOBs and accountable to implement effective controls on identified s

Employee Centricity -

  • Motivate aligned teams and foster a culture of continuous learning and skillset enhancement
  • Schedule mandatory and ad-hoc skip as well as direct connects with teams/managers, identify their needs, area of opportunities etc. with proactive closure of actionable
  • Accountable towards fostering the development of aligned LOBs by leading employees towards career advancement with a long-lasting and fruitful relationship through timely & constructive feedback, effective counseling as well as timely rewards and recognition
  • Skills and Requirements
  • Certification/Experience in Data Analysis
  • 8+ years of strong operations management experience within US Wealth Management/Capital Markets/financial services; Industry certification will be added advantage
  • Very strong at planning and be able to effectively interpret, analyze, build, and present PowerPoint presentations/ Power BI /MS Excel reports to stakeholders
  • In-depth knowledge of performance metrics
  • Stakeholder management with excellent communication and interpretation skills (client communication, relationship management, business review, etc.)
  • Deep understanding of service levels, work order etc. Must have experience in client SLA management & adherence
  • Must have experience in managing direct client facing role
  • Experience in representing business/delivery for transformation projects
  • Creative & strategic thinker with capacity to foster similar attributes within team
  • Willing to work US working hours (24x7 operations environment)
  • Lean and Six Sigma knowledge

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Operations Management
Employment Type:
Full time

About Company

Mphasis

Job ID: 147237781

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Last Updated: 12-05-2026 07:46:48 AM
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Transn Procng Opss Mgr

Mphasis
Pune, India

Skills:

Power Bi, Ms Excel, Client Communication, Lean, Data Analysis, Powerpoint, Operations Management, Transformation Projects, Stakeholder Management, Sla Management, performance metrics, Six Sigma