Transition Manager Operations - US Health/Wealth Retirement Services

Voya India Overview

Voya India, formerly known as VFI SLK, pioneers the transformation of the financial services customer experience throughthe art of technology, innovation, and human creativity. We are dedicated to delivering cutting-edge solutions to Voya's Health (employee benefits), Wealth (retirement), and Investment Management businesses. Our expertise lies incrafting inventive customer-centric solutions by digitizing, automating, and optimizing technology and business processes.

Transition Manager Job Description:-

Job Overview :

As an integral member of the Transitions team, Transition Managers would be responsible for participating in the transition processes of various processes and functions. The primary objective is to manage the end-to-end process for Transitions, ensuring that key elements during the process are addressed and resolved.

Transition Manager roles include planning, project-manage and drive the implementation of multiple process transition or migration projects or any internal projects and to negotiate and own SLAs and KPIs till completion of the transition or migration process. Ensure adherence to the Offshoring/transition framework for project planning, execution and delivery

Job Responsibilities:

• Work with cross-functional teams (may include end client representatives) to analyze requirements (changes in existing processes and workflows), identify solutions and plan for process transitions or migrations;
• Conduct due diligence/ feasibility related activities at client site and be able to comprehend business related activities of the client and then document these in the form of a due diligence report along with recommendations and next steps
• Ensure adherence to project plans, documentation requirements and project timelines;
• Should be able to operate and handle various frameworks, tools and technologies that are used in the transitions process.
• Share project status updates for process transition or migration project plans; Resolve project related issues as well as look to provide relevant solution.
• Track all ongoing transitions and expedite requests for scope and determine key stakeholders needed to support sub-processes and requests.
• Publish detailed MI for the team on project implementation, quality, risks and concerns.
• Undertake key activities and tasks utilizing tools needed to successfully execute the transition and expedite process.

Should be able to document information and create data presentations

Qualification & Experience :

• Bachelor's degree in technology, management, commerce, or related disciplines. Master's degree preferred.
• Minimum 15 years of work experience in handling process transitions preferably in a business process outsourcing setup
• Working knowledge of the US Health & Wealth Retirement services.
• Good verbal and written communication skills. Ability to manage multiple priorities, assess and adjust to changing priorities.