Transition Manager
Skills - Transition Management & Application Support
Job Location - Greater Noida
Experience - 14 - 20 years
Description -
- 15+ years of experience in various roles within the IT industry, with a focus on Transition Management, Application Support & Maintenance Service Delivery.
- Proficient in managing multi-geography transition programs, software delivery & overseeing operations through strong leadership.
- Proven track record in building lasting partnerships with C-suite executives as a trusted advisor, fostering relationships based on trust, transparency & flexibility in making decisions that align with business goals.
- Exceptional communication skills are a must.
- Extensive experience in designing managed service solutions & delivering high-quality services.
- Deep expertise in transition planning, monitoring & risk management, including chairing operational & steering committee meetings.
- Demonstrated success in incubating & building practices from the ground up, with a focus on both consulting & delivery.
- Extensive experience in defining strategy, delivery standards, P&L management, account mining, customer relationship management & revenue generation.
- Skilled in designing & implementing KPIs, SLAs, CSAT & ESAT metrics across the service portfolio.
- Strong background in leading pre-sales activities, managing transition & training teams on managed service delivery processes.
- Experience in operations management with a focus on managed service delivery is a plus.
- Global experience working across multiple industries, particularly with Fortune 100 clients in various domains.
- Expertise in leading application & infrastructure teams to transition substantial workloads from on-site to offshore while ensuring no business or project disruption.
- Skilled in achieving right-shoring objectives, reducing costs & improving outcomes while maintaining quality.
- Ability to recommend & drive transformations in people, processes & operations through the adoption of IT automation.
- Proven experience in leading global transition teams across multiple locations.
