Transition Director

Microland

Bengaluru, India

12-14 Years

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Posted 10 hours ago
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Job Description

About the Role

The Transition Solution Leader (TSL) is a senior, client-facing expert responsible for architecting end-to-end transition solutions across Single Tower and Multi-Tower outsourcing engagements. The TSL works closely with Sales, Pre-Sales, Delivery, and the client organization to design commercially viable, risk-mitigated transition solutions and defend them convincingly during Solution Defence sessions

.
This role demands deep domain expertise, sharp commercial acumen, and the ability to lead cross-functional teams through complex, time-pressured deal cycles. The TSL is the primary accountable owner of the Transition Solution from initial pursuit through contract signature and knowledge transfer to the delivery tea

m.
Key Responsibilit

ies
1. Solution Design & Architec

tureLead the design of transition solutions for Single Tower engagements (e.g., IT Infrastructure, Application Management, Service Desk, BPO) and complex Multi-Tower deals spanning multiple service doma
ins.Develop comprehensive transition plans including scope definition, workstream decomposition, milestones, resource plans, risk registers, and governance framewo
rks.Create detailed transition blueprints — Wave Plans, RAID Logs, Knowledge Transfer (KT) frameworks, and Day-1 Readiness checkli
sts.Define and validate the as-is state through due diligence, RFP analysis, client workshops, and site assessme
nts.Architect the to-be operating model aligned with contractual SLAs, commercials, and client transformation objecti

ves.2. Multi-Tower Solutio

ningOrchestrate solution inputs from multiple tower leads (Infrastructure, Applications, Security, Workplace, BPO, Cloud, etc.) into a cohesive, integrated transition solut
ion.Identify inter-tower dependencies, sequencing constraints, and integration risks and build mitigation strategies into the solut
ion.Ensure consistency and alignment of transition timelines, milestones, and resourcing across all tow
ers.Drive commercial optimization by identifying synergies and shared services opportunities across tow

ers.3. Solution Defence & Client Presentat

ionsOwn and lead Solution Defence presentations before client evaluation panels, procurement teams, and senior stakehold
ers.Present transition approach, methodology, risk management strategies, and success metrics with clarity and confide
nce.Address technical, operational, and commercial challenges raised by the client during orals, deep-dives, and negotiati
ons.Produce high-quality solution artefacts including executive summaries, solution narratives, presentation decks, and detailed transition plans for submiss

ion.4. Pre-Sales & Bid Management Sup

portActively engage in RFP/RFI/RFQ response cycles from qualification through final submiss
ion.Collaborate with Bid Managers, Commercial leads, and Subject Matter Experts (SMEs) to build winning propositi
ons.Estimate transition effort, duration, cost, and risk for deal pricing and commerci
als.Develop and maintain reusable solution assets, templates, and playbooks to improve pursuit efficie

ncy.5. Stakeholder & Governance Manage

mentEngage C-level and VP-level client stakeholders to align solution design with strategic objecti
ves.Facilitate internal governance reviews with Delivery, Legal, Finance, and Risk teams to gain solution sign-
off.Manage expectations across internal and external stakeholders throughout the deal lifecy

cle.6. Transition Delivery Oversight (Deal Cl

ose)Provide a seamless handover from solution to delivery upon contract award — including transition playbook, assumptions register, and onboarding briefi
ngs.Support the Transition Delivery Manager during the initial mobilization phase to ensure solution intent is preser

ved.
Required Qualifications & Exper

ienceEduc

ationBachelor's degree in Computer Science, Engineering, Business, or a related field (requi
red).MBA or Master's degree in a relevant discipline (prefer

red).
Expe

rience12+ years of overall experience in IT Services, Outsourcing, or Management Consu
lting.Minimum 5 years in Transition Leadership, Solution Architecture, or Bid/Pursuit Management
roles.Demonstrated track record of successfully designing and defending transition solutions for large-scale outsourcing deals (TCV > $50M prefe
rred).Hands-on experience with Single Tower and Multi-Tower outsourcing m
odels.Prior experience working on deals across at least two of the following domains: IT Infrastructure, Cloud, Applications, Service Desk / End User Computing, Cybersecurity, BPO, Digital Work

place.
Technical & Functional

SkillsDeep knowledge of transition and transformation methodologies (e.g., ITIL, TOGAF, PRINCE2,
Agile).Proficiency in designing transition governance models, RACI frameworks, and escalation pro
tocols.Strong understanding of commercial constructs: SLAs, KPIs, penalty/bonus regimes, and contract oblig
ations.Expertise in tooling such as MS Project, Visio, PowerPoint, and collaboration platforms (ServiceNow, Jira, Confl
uence).Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid IT enviro

nments.
Core Comp

etenciesLeadership & Commu

nicationAnalytical & Problem