Job Description
This is for Sr Platinum Consultant - Senior Transition and Delivery manager
Position: L4/L5,
Experience: 12 + years
Project name: Multiple
Country: NTT Data UK & LE Practice
Location: Anywhere in India.
Travel: No
Job Title: Senior Transition Manager & Delivery Manager
Organization: NTT DATA Business Solutions
Customer: Large Enterprise Client
Role Overview
The Senior Transition Manager cum Delivery Manager will lead end-to-end transition and delivery activities for a large enterprise customer, ensuring seamless migration of services (AMS, Consulting, Projects etc..), operational excellence, and adherence to contractual commitments. This role combines strategic transition planning with hands-on delivery management, requiring strong leadership, stakeholder engagement, and deep understanding of SAP and enterprise IT landscapes.
Key Responsibilities
Transition Management:
- Planning & Governance:
- Develop and execute detailed transition plans, including timelines, resource allocation, and risk mitigation strategies.
- Establish governance frameworks and ensure compliance with contractual obligations.
- Stakeholder Engagement:
- Act as the primary point of contact for transition-related activities with the customer and internal teams.
- Conduct regular steering committee meetings and provide transparent status reporting.
- Knowledge Transfer & Documentation:
- Drive structured knowledge transfer from incumbent teams to NTT DATA Business Solutions teams.
- Ensure all documentation (processes, SOPs, SLAs) is complete and validated.
- Risk & Issue Management:
- Identify potential risks early and implement mitigation plans.
- Manage escalations effectively to maintain customer confidence.
Delivery Management
- Service Delivery Oversight:
- Ensure high-quality delivery of SAP and related IT services post-transition.
- Monitor KPIs, SLAs, and operational performance metrics.
- Team Leadership:
- Lead cross-functional teams including SAP consultants, technical experts, and support staff.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Financial & Contractual Management:
- Manage budgets, forecasts, and cost optimization initiatives.
- Ensure compliance with contractual terms and drive profitability.
- Customer Relationship Management:
- Build strong relationships with customer leadership and act as a trusted advisor.
- Identify opportunities for service improvement and additional value creation.
Required Skills & Experience
- Experience:
- 12+ years in IT service delivery and transition management, preferably in SAP environments.
- Proven track record of managing large-scale transitions for enterprise customers.
- Leadership & Communication:
- Exceptional stakeholder management and negotiation skills.
- Ability to lead large teams and manage complex, multi-vendor environments.
- Certifications (Preferred):
- PMP or PRINCE2
- ITIL Foundation
- SAP-related certifications
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