Transformation Manager

JOB DESCRIPTION

Job Title: Transformation Manager

Department: Enterprise Transformation Office (ETO)

Location: Remote

Position Summary

The Transformation Manager owns the end-to-end delivery of enterprise AI and transformation initiatives across Vervent — from opportunity discovery through pilot execution, implementation, operationalization, and benefits realization. The role coordinates across Business, Operations, IT, Information Security, Legal, Compliance, Risk, and external vendors to manage cross-functional delivery, maintain governance, remove delivery impediments, and ensure initiatives are delivered on time and aligned with agreed business objectives. Post-implementation, the role tracks adoption, performance, and realized business value to confirm initiatives are delivering the intended outcomes.

Responsibilities

• Own end-to-end delivery of multiple enterprise AI and transformation initiatives, from opportunity discovery and business-case development through pilot, implementation, operationalization, and benefits realization.
• Develop and manage integrated project plans, timelines, milestones, budgets, dependencies, resources, and success criteria.
• Coordinate cross-functional delivery across Business, Operations, IT & Engineering, Information Security, Legal, Compliance, Risk, Process Analysts, and external vendors.
• Maintain delivery governance by ensuring required approvals, effective risk and issue tracking, compliance, documentation, and audit readiness throughout the initiative's lifecycle.
• Proactively identify and resolve risks, issues, dependencies, and delivery impediments; escalate critical matters as appropriate.
• Coordinate initiative charters, business-case inputs, pilot execution, implementation readiness, production transition, and handoff to business-as-usual operations.
• Maintain clear and timely initiative reporting on status, milestones, delivery KPIs, resource needs, risks, and benefits realization.
• Drive continuous improvement by capturing lessons learned and strengthening delivery processes, governance, and best practices.

Requirements/Qualifications

• Bachelor's/ Master's degree in Engineering or equivalent, with a strong technical background.
• 5+ years of total experience, including at least 3+ years in Program or Project Management, preferably within Fintech, with experience delivering cross-functional transformation initiatives end-to-end.
• Good understanding of the SDLC, with experience working across Waterfall and Agile delivery methodologies.
• Strong project planning, execution, stakeholder management, analytical, and organizational skills, with the ability to lead cross-functional teams, manage multiple priorities, and balance strategic objectives with project-level detail.
• Excellent written and verbal communication skills, with the ability to engage effectively with business, technical, client, and vendor stakeholders.
• Proficient in Microsoft Office Suite, Microsoft Project, ClickUp, and Power BI, with strong capabilities in project planning, reporting, dashboard creation, and data analysis.
• Exposure to AI, RPA, Digital Transformation, or other technology-enabled transformation initiatives preferred.
• Agile, Lean, PMP, or Six Sigma certification preferred.
• Comfortable working US shift hours (currently 5:30 PM–2:30 AM, subject to project requirements).

Soft Skills

• Excellent verbal and written communication skills across diverse stakeholder groups
• Strong problem-solving and sound decision-making ability
• Ability to operate effectively under pressure across multiple concurrent initiatives
• Flexibility to adapt to shifting priorities and changing environments
• Ability to hold both the broader enterprise view and the granular initiative details simultaneously

Company Overview

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services, empowering companies to accelerate business, drive compliance, and maximize service.

Founded in 1986, purchased by current CEO David Johnson in 2008. Privately owned by Stone Point Capital, Vervent Management, and other passive investors.

Lines of Business:

• Primary Servicing — Loan, Credit Card & Lease
• Capital Markets Services — Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc.
• Credit Card Programs — Captive Credit Card Programs (secured and unsecured) and Managed Card Services within the Vervent Card Division

Global Service Operations supports all divisions to facilitate servicing and card program management. Clients include consumer and small-business marketplace lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers, and banks. Vervent services $150 billion in assets as a primary and backup servicer, and manages 1 million consumer credit cards.

• Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India