Job Description
Join JPMorganChase's Regulatory Control Operations team to deliver timely, compliant subpoena and legal document responses that protect customers and the firm.
As a Subpoena Response Specialist within Legal Response Operations aligned to Regulatory Control Operations (Centralized Transaction Operations, Consumer and Community Banking), you manage end-to-end processing of external legal requests for customer information and account documents. You research multiple internal systems to retrieve, validate, and fulfill documents within defined and occasionally expedited SLAs while adhering to strict data security and control standards. You coordinate workflow, perform quality checks, and partner with cross-functional and geographically distributed teams to ensure accurate, timely delivery and effective issue resolution.
Job Responsibilities
- Research internal systems to identify and retrieve accurate documents required for subpoenas and other legal/customer requests.
- Sort and distribute incoming work items, including electronic files, while maintaining organized records and auditability.
- Communicate with requestors via email to resolve open requests, clarify requirements, and close out exceptions.
- Investigate exceptions, troubleshoot missing or unclear documentation, and determine the correct retrieval path across systems.
- Coordinate daily workflow by monitoring volumes, prioritizing queues, and assigning items for completion based on SLAs.
- Perform quality checks, identify coaching opportunities, and deliver training with side-by-side support to improve accuracy and consistency.
- Escalate critical issues appropriately and report daily status through checklist completion and operational reporting.
Required Qualifications, Skills, And Capabilities
- Graduate degree in any stream
- Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint)
- Strong analytical and problem-solving skills with meticulous attention to detail
- Ability to work US production schedules (evening shift), manage high volumes, and adapt to process changes
Preferred Qualifications, Skills, And Capabilities
- Knowledge of legal documents and experience in Customer Assist or similar legal-response processing
- Banking operations or financial services industry experience
- Demonstrated process improvement mindset with strong customer focus and cross-functional collaboration skills
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
