Key Responsibilities
Daily Operations & Account Management
- Manage daily retail account transactions ensuring compliance with company policies and regulations.
- Collaborate with internal teams to streamline cash management and banking services.
- Analyze transaction data to identify trends, issues, and opportunities for improvement.
- Provide training and support to junior team members.
- Act as a point of contact for client inquiries and issues.
- Maintain relationships with banking partners for seamless service delivery.
- Monitor operational processes and enforce controls to mitigate risks.
- Prepare performance reports for stakeholders.
Requirement Gathering
- Facilitate workshops and interviews to collect business requirements.
- Evaluate requirements for completeness and consistency.
- Engage closely with business users to understand their needs.
Solution Design
- Create functional specifications, use cases, and process flows.
- Collaborate with technical teams to devise solutions aligned with T24/Transact capabilities.
- Draft functional specification documents and identify gaps in requirements.
Implementation
- Provide functional expertise during T24/Transact implementation.
- Assist in configuration and customization of T24 modules.
- Conduct functional testing and support user acceptance testing (UAT).
- Review test cases and perform unit or functional testing.
Stakeholder Management
- Act as liaison between business users and technical teams.
- Communicate project updates and changes to all stakeholders.
Documentation and Training
- Prepare requirement specifications, functional specifications, and user manuals per TIM methodology.
- Conduct training sessions and provide post-implementation support.
7. Support
- Investigate and resolve post-implementation issues.
- Provide proactive solutions to mitigate risks.
- Assess suggested changes and perform impact analysis.
Qualifications
- Bachelor's degree or MBA in Business, Banking, or related discipline.
Technical Expertise
- Experience in implementing Temenos T24/Transact core banking modules internationally.
- Strong knowledge of modules such as Account, Lending, Deposits, Customer, Limits, Collateral, and Static Tables.
- Understanding of banking operations and regulatory requirements.
- Preferably holds T24/Transact product certifications.
- Familiarity with Agile methodologies and project management tools.
- Experience with tools like JIRA for risk analysis and change request management.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
