Training Team Lead

The Training Lead is responsible for end-to-end Learning & Development (L&D) initiatives across multiple locations while being based out of Sarita Vihar, Delhi. This role plays a strategic and hands-on part in managing regional trainers, planning and executing training programs, and aligning learning goals with business objectives — especially with a strong focus on Sales Training.

• Manage and mentor a team of trainers across various regional locations.
• Ensure consistent delivery of training programs aligned with organizational standards.

• Plan and execute New Hire Training (NHT) batches in collaboration with HR and business teams.
• Track NHT progress and ensure successful onboarding and readiness of new associates.

• Design and implement ongoing upskilling sessions for current employees in the region.
• Conduct regular sales-focused sessions to support associates in achieving sales targets within 0–90 days.

• Drive associate performance by linking training to key sales metrics.
• Analyze sales performance data to design targeted interventions and refreshers.

• Develop training content tailored for telesales, retail, and customer service functions.
• Collaborate with internal stakeholders to update materials based on business evolution.

• Track training effectiveness using key performance indicators (KPIs).
• Present insights and recommendations through regular reports to business and HR leadership.

• Conduct sessions on leadership, behavioral skills, and soft skills as needed.
• Support career progression programs and succession planning through development initiatives.

• Drive cultural initiatives such as POSH, Code of Conduct (CoC), GPTW, and other pan-India campaigns.
• Promote inclusive and ethical workplace practices through training and awareness programs.

• Personally conduct training sessions as required, including train-the-trainer workshops.
• Balance strategic planning with hands-on delivery to maintain training quality.

• Education: Bachelor's degree in any discipline (Training/HR certifications preferred)
• Experience: 4–6 years in sales training (preferably in telesales, retail, and customer service environments)
• Strong leadership, multi-tasking, and stakeholder management skills
• Proficiency in content development, data analytics, and virtual/in-person facilitation
• Experience with sales-focused KPIs, learning calendars, and L&D strategy

• Sales Training & Enablement
• People Management
• Content Creation & Instructional Design
• Data-Driven Decision Making
• Communication & Influencing Skills
• Organizational Development & Cultural Initiatives