Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors.
Reporting and tracking training effectiveness, project effectiveness
Interviewing new hires
Regular and continuous touch base with floor and trainees to map improvement
Required Skills for this role include:
Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1)
Excellent Facilitation Skills
Coaching and Feedback
Proficient in MS office tools
Instructional Design Skills
Expat Canadian/worked in Canada/knew Canadian culture
