Training Support Specialist

Position Summary

The Training Support Specialist will design and deliver training programs for Samsung in-house staff and SOLPAR Crew. This role ensures proper knowledge transfer for LTE/NR hardware installation, quality assurance, and operational processes while providing first-level field support. The specialist will work with Circle leadership and NHQ teams to identify skill gaps, develop e-learning modules, and create training manuals to enhance project execution.

Key Responsibilities

Training Delivery:

• Conduct technical training sessions for Samsung teams, in-house staff, and SOLPAR Crew.
• Provide specialized training on:
• LTE hardware installation and RFE-1
• Quality assurance and ATP processes
• EMF, SCFT, and CLOT modules
• eNodeB integration
• Train Circle Warehouse teams on relevant processes.

Field Support Quality Assurance:

• Offer first-level support for alarm rectification and on-the-job training.
• Assist site audit teams in maintaining zero-punch-point sites.

Skills Assessment Development:

• Identify training needs through discussions with teams.
• Conduct training sessions on installation issues and troubleshooting.
• Develop e-learning modules for project requirements.

Reporting Monitoring:

• Maintain daily, weekly, and monthly training reports.
• Generate quality reports and implement training to reduce gaps.

Special Assignments Cross-functional Support:

• Handle special projects as assigned by NHQ or Circle teams.
• Support training in other circles when needed.

Key Skills Competencies

• Expertise in LTE/NR hardware installation, RFE-1, and quality processes.
• Strong understanding of EMF, SCFT, and CLOT frameworks.
• Ability to develop training materials and e-learning content.
• Excellent communication and facilitation skills.
• Strong analytical and problem-solving abilities.
• Hands-on experience in field operations and quality assurance.

Qualifications Experience

• Bachelor s/Diploma in Engineering, Telecommunications, or related field.
• Minimum 2 years of Telecom experience.
• At least 6 months of experience in technical training.
• Familiarity with telecom installation, RF standards, and site quality processes.
• Strong background in field support and troubleshooting.