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Training Specialist - RCM eBilling
Porvorim, Goa, India | HR | Full-time
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Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.
Join Our Team and Be a Catalyst for Change!
We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.
Position Overview
The Training Specialist plays a critical role in enabling the success of Frontline Managed Services Revenue Cycle Management (RCM) eBilling teams. This position is responsible for delivering high-quality onboarding and ongoing training to eBilling professionals supporting US-based law firm clients.
You will design and facilitate training programs focused on law firm billing systems, legal eBilling standards, and operational best practices, while partnering closely with business leaders to ensure employees are equipped to perform accurately, efficiently, and confidently in a fast-paced, client-facing legal services environment.
This role is ideal for someone with experience in legal billing, revenue cycle operations, or professional services training who enjoys developing others and improving operational performance through education.
Work Schedule - Monday - Friday 7:35pm IST to 4:30am IST.
Work Location - IN OFFICE - Xenia Building, Penha de França, Panaji, Goa 403521
What You'll Do
- Deliver comprehensive new hire training programs covering law firm billing workflows, eBilling platforms, and invoice processing standards
- Provide in-depth instruction on legal invoicing requirements including LEDES formats, UTBMS codes, matter management, and client-specific billing guidelines
- Support the implementation of training and development strategies aligned with revenue cycle operations and legal financial services best practices
- Monitor, measure, and report on training effectiveness, progress, and outcomes, with a focus on billing accuracy, productivity, and readiness
- Partner with business supervisors and operational leaders to align training objectives with client requirements and performance expectations
- Coach and mentor new employees through their onboarding and early production period to reinforce learning and technical proficiency
- Assist with the creation and maintenance of training materials, job aids, process documentation, and system guides
- Design and develop eLearning modules and digital training content using tools such as Articulate 360
- Communicate training updates, process enhancements, and improvement recommendations to leadership and operational teams
- Continuously evaluate and refine training approaches based on performance metrics, feedback, and operational needs
- Ensure training activities align with organizational quality standards, client SLAs, and compliance requirements specific to law firm billing
- Support additional training initiatives and special projects as the business evolves
What You Bring
- 1–2 years of experience in training, revenue cycle management, legal billing, or a related professional services environment
- Strong understanding of law firm billing processes, eBilling systems, or demonstrated ability to quickly learn complex billing workflows
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly and confidently
- Strong organizational and time management skills with the ability to manage high training volumes
- High attention to detail and commitment to accuracy
- Ability to work independently while exercising sound judgment and initiative
- Comfort presenting to groups and facilitating classroom or virtual training sessions
Preferred Qualifications
- Experience using eLearning or course development tools such as Articulate 360
- Advanced proficiency with Microsoft Office (MOS certification a plus)
- Direct experience in law firm financial services, financial operations, or professional services billing
- Familiarity with eBilling platforms and legal invoicing standards (LEDES, UTBMS)
- Knowledge of accounts receivable, collections, or billing appeals processes
Core Competencies
- Professional, accountable, and service-oriented mindset
- Strong analytical and problem-solving skills
- Ability to assess training effectiveness and adapt delivery based on performance outcomes
- Collaborative approach with cross-functional teams and leadership
- Commitment to continuous improvement and learning
Not Sure You Meet Every Requirement
We know that great candidates may not match every qualification listed. If you're excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.
Join Us
At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Application Form
First Name *
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Are you comfortable working onsite in our Goa office Monday through Friday *
Are you comfortable working 7:35pm IST to 4:30am IST. *
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