Training Specialist (AI-Driven BPO)

Training Specialist (Full-time, On-site. Bengaluru, India)

About kim.cc

kim.cc is a digital Business Process Outsourcing (BPO) provider focused on customer support for small and mid-sized businesses globally. Our platform serves over 50 million businesses across the internet, delivering seamless, efficient, and personalized support solutions. With a plug-and-play infrastructure, we enable businesses to enhance customer experiences and streamline operations.

About the Role

We're not hiring a traditional Training Specialist. No classrooms. No slide decks. No measuring success by hours delivered.

This role is about building systems that reduce the need for training itself. We're a tech-first BPO with an AI-assisted training setup already live — now we need someone to own, scale, and improve it.

What You'll Do

•     Turn SOPs into playbooks, workflows, and decision trees agents actually use

•     Build AI-led training tools — chatbots, simulations, guided prompts

•     Create performance-based assessments tied to real outcomes

•     Solve skill gaps at a system level in collaboration with Ops

•     Track metrics that matter: time to productivity, error rates, and self-serve rate

•     Conduct training needs analyses and align programs with business goals

•     Maintain high standards of customer service quality across AI-driven BPO operations

Who We're Looking For

You're a fit if...

•     You've built training systems — not sessions, not programs

•     You think in workflows and decision trees, not slides

•     You reach for AI or a tool before you open a slide template

•     You measure impact by time-to-productivity and error rates

•     You diagnose why a skill gap exists before solving it

Not a fit if...

•     Your primary deliverable is a PPT deck and a recording

•     You measure L&D success by volume of training delivered

•     You add content layers when the system needs to be fixed

•     You need a classroom to drive learning outcomes

Qualifications

•     Strong communication and customer service skills to engage effectively with teams and clients

•     Proficiency in Training & Development — designing and facilitating impactful learning experiences

•     Expertise in Instructional Design to develop comprehensive, engaging training materials

•     Ability to analyze training needs and implement feedback to optimize learning outcomes

•     Hands-on experience with AI tools, LMS platforms, or workflow automation is a strong plus

•     Relevant experience in a BPO, customer service, or tech-driven environment preferred

•     Bachelor's degree in Education, Human Resources, Business, or a related field

How to Apply

Send your application to [Confidential Information] and include:

•     One training system you have built — not a program, a system

•     (Optional) How you would onboard a new BPO agent using AI