Training Manager/ Trainer

Strong expertise in consultative selling, communication, objection handling, negotiation, relationship building, and sales coaching, along with the ability to facilitate highly interactive learning experiences in both online and classroom environments.

Key Responsibilities

Training Delivery & Facilitation

Deliver engaging and highly interactive sales training programs through classroom, virtual, and blended learning formats.

Conduct training on consultative selling, customer engagement, prospecting, discovery, pitching, objection handling, negotiation, closing, and relationship management.

Facilitate role-plays, simulations, case studies, group discussions, mock sales calls, and real-life customer scenarios.

Conduct onboarding, refresher, and advanced sales capability-building programs for sales teams.

Create an energetic and participative learning environment that drives practical application.

Sales Coaching & Capability Building

Provide one-on-one and group coaching to sales professionals to improve selling effectiveness.

Coach participants on communication, active listening, rapport building, questioning, needs discovery, value proposition, and persuasive selling.

Conduct call reviews, mock client conversations, and role-play assessments to identify individual skill gaps.

Provide actionable feedback and create development plans to address performance gaps.

Support sales teams in translating training concepts into day-to-day selling behavior.

Training Content & Module Development

Design and develop high-quality training content including PPTs, facilitator guides, videos, scripts, case studies, assessments, role-play scenarios, and sales playbooks.

Develop customized learning modules based on business requirements, audience profiles, sales processes, and industry needs.

Continuously update training content based on market trends, customer insights, product changes, and sales performance data.

Build practical tools such as discovery frameworks, objection-handling guides, pitch structures, negotiation frameworks, and conversation checklists.

Training Needs Analysis & Effectiveness

Identify sales capability gaps through interaction with sales leaders, performance data, call audits, and participant feedback.

Customize training interventions based on specific sales challenges and business objectives.

Conduct pre- and post-training assessments to measure knowledge and skill improvement.

Track training effectiveness through metrics such as conversion, productivity, call quality, sales performance, and training feedback.

Partner with Sales and Business Leaders to ensure training programs are aligned with business goals.

Stakeholder Collaboration

Work closely with Sales Managers, Business Heads, HR/L&D, and other stakeholders to understand capability requirements.

Gather field feedback and convert business challenges into relevant training interventions.

Support sales leadership in building a continuous coaching and learning culture.

Key Skills & Competencies

Consultative Selling & Discovery

Sales Pitching & Value Selling

Objection Handling

Negotiation & Closing

Customer Engagement & Relationship Building

Communication & Active Listening

Sales Coaching

Role-Play & Simulation Facilitation

Presentation & Facilitation Skills

Training Content Development

Stakeholder Management

Performance Analysis