Domestic Training Manager Banking Customer Support
- Develop and implement training programs for customer support teams in the banking domain.
- Conduct onboarding, process training, and refresher sessions to ensure consistent service delivery.
- Monitor performance and identify skill gaps through assessments and feedback.
- Collaborate with operations and quality teams to align training with business objectives.
- Ensure compliance with banking regulations and customer service standards.
- Drive continuous improvement initiatives to enhance employee engagement and productivity.
Requirements
- Proven experience as a Training Manager or similar role in banking customer support/BPO.
- Strong knowledge of banking processes, customer service protocols, and grievance handling.
- Excellent communication, facilitation, and leadership skills.
- Ability to design engaging training content and measure training effectiveness.
- Graduate/Postgraduate degree in HR, Business, or related field preferred.
Candidates interested for relocation can apply and drop resumes to the below mail id
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