Training Manager

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description:

We are seeking a highly skilled and motivaed Training Manager. In this role, you will be responsible for designing and delivering impactful training programs that enhance employee performance, customer experience, and operational excellence. You will collaborate closely with project's leadership and cross-functional teams to ensure training initiatives align with business goals and industry best practices.

Responsibilities

• Training program design: Develop and implement comprehensive training programs.
• Needs assessment: Conduct training needs analyses to identify skill gaps and create targeted learning solutions.
• Onboarding excellence: Lead onboarding programs to ensure new hires quickly adapt to tools, and processes.
• Client and internal connects: Build strong relationships with stakeholders and internal teams to align training priorities and share best practices.
• Standardized processes: Establish unified training and quality processes across all geographies to ensure consistency and scalability.
• Performance improvement: Monitor training effectiveness through KPIs and feedback, adjusting programs for maximum impact.
• AI-driven knowledge: Implement AI-powered knowledge management tools to streamline content delivery, personalize learning, and provide real-time insights for trainers and employees.
• Collaboration: Partner with operations, customer support, and quality teams to align training with organizational priorities.
• Continuous learning: Introduce innovative learning methodologies, including digital platforms and microlearning.
• Reporting: Prepare and present training outcomes, insights, and recommendations to senior management.
• Mentorship: Coach and guide trainers and team members to build a strong learning culture.

Qualifications:

Our most successful candidates will have:

• Bachelor's Degree
• 5–7 years of experience in training management, preferably in fast-paced, customer-centric industries
• Proven expertise in developing and implementing training programs that drive measurable results
• Strong knowledge of learning management systems, AI-driven knowledge platforms, and modern training tools
• Excellent project management and organizational skills.
• Advanced analytical and problem-solving abilities
• Outstanding communication and presentation skills
• Leadership experience with the ability to inspire and manage teams
• Certifications in Training & Development (e.g., Certified Training Professional, Instructional Design) preferred
• Ability to adapt quickly to evolving priorities in a dynamic environment
• Strong interpersonal skills to build relationships across project's global teams and client stakeholders
• Global process governance — to support unified standards across geographies.
• Stakeholder engagement — to highlight client and internal connects.
• AI knowledge platforms — to emphasize AI‑driven training and knowledge management.