TRAINING MANAGER
- Posted 23 days ago
- Be among the first 10 applicants
Job Description
Job Purpose
To design, execute, and track structured training programs for all retail outlet employees of KS Bakers, with an emphasis on customer service, product knowledge, hygiene, and SOP adherence through
Wooqer .
Key Responsibilities
Training Need Identification
Conduct regular training needs assessments across 30+ outlets in collaboration with Operations and Area Managers.
Analyze performance gaps, customer feedback, and audit reports to identify focus areas.
Wooqer-Based Digital Training Management
Design microlearning modules, quizzes, and digital SOP checklists on Wooqer.
Monitor daily learning completion, compliance checklists, and task acknowledgments through dashboards.
Train and support Outlet Managers on Wooqer usage, content access, and daily task compliance.
Training Program Design & Delivery
Develop structured induction, job-specific, and refresh training programs (counter service, kitchen, baking, outlet hygiene).
Create easy-to-understand video content, visual SOPs, and job cards.
Conduct in-person or virtual training sessions across Hyderabad zones when required.
Customer Service Excellence
Dil Se Service
Drive customer service training and reinforcement through weekly Wooqer tasks and live role plays.
Capture feedback from outlet visits and audits to strengthen the customer experience culture.
Performance Tracking & Reporting
Use Wooqer analytics and field feedback to evaluate training effectiveness.
Report training coverage, module completion %, outlet-wise compliance, and performance improvement.
Team Support & Collaboration
Work closely with Operations, QA, and HR to sync training with performance, hygiene audits, and promotions.
Support the Buddy Program for new joinees to improve retention and early productivity.
Required Skills
Strong communication and facilitation skills (Telugu, Hindi, English)
Proficiency in using
Wooqer for training, tracking, and task assignments
Understanding of QSR or food retail operations
Video training content creation (basic editing in Canva, CapCut or equivalent)
Analytical skills to monitor training effectiveness and take corrective action
Preferred Qualifications
Graduate/Postgraduate in HR, Hospitality or Business
Certified Trainer or exposure to Instructional Design
Prior experience working with digital platforms like Wooqer, Disprz, or similar LMS
To design, execute, and track structured training programs for all retail outlet employees of KS Bakers, with an emphasis on customer service, product knowledge, hygiene, and SOP adherence through
Wooqer .
Key Responsibilities
Training Need Identification
Conduct regular training needs assessments across 30+ outlets in collaboration with Operations and Area Managers.
Analyze performance gaps, customer feedback, and audit reports to identify focus areas.
Wooqer-Based Digital Training Management
Design microlearning modules, quizzes, and digital SOP checklists on Wooqer.
Monitor daily learning completion, compliance checklists, and task acknowledgments through dashboards.
Train and support Outlet Managers on Wooqer usage, content access, and daily task compliance.
Training Program Design & Delivery
Develop structured induction, job-specific, and refresh training programs (counter service, kitchen, baking, outlet hygiene).
Create easy-to-understand video content, visual SOPs, and job cards.
Conduct in-person or virtual training sessions across Hyderabad zones when required.
Customer Service Excellence
Dil Se Service
Drive customer service training and reinforcement through weekly Wooqer tasks and live role plays.
Capture feedback from outlet visits and audits to strengthen the customer experience culture.
Performance Tracking & Reporting
Use Wooqer analytics and field feedback to evaluate training effectiveness.
Report training coverage, module completion %, outlet-wise compliance, and performance improvement.
Team Support & Collaboration
Work closely with Operations, QA, and HR to sync training with performance, hygiene audits, and promotions.
Support the Buddy Program for new joinees to improve retention and early productivity.
Required Skills
Strong communication and facilitation skills (Telugu, Hindi, English)
Proficiency in using
Wooqer for training, tracking, and task assignments
Understanding of QSR or food retail operations
Video training content creation (basic editing in Canva, CapCut or equivalent)
Analytical skills to monitor training effectiveness and take corrective action
Preferred Qualifications
Graduate/Postgraduate in HR, Hospitality or Business
Certified Trainer or exposure to Instructional Design
Prior experience working with digital platforms like Wooqer, Disprz, or similar LMS
More Info
Key Skills
About Company