1. Training Program Planning & Participation Management - Plan and execute the training calendar in alignment with business capability requirements and stakeholder inputs.
- Drive end-to-end training participation including nominations, reminders, manager follow-ups, and attendance monitoring.
- Ensure timely escalation and follow-up with employees and managers to maintain required participation levels.
- Conduct structured Train-the-Trainer (TTT) sessions to build internal trainer capability.
2. Training Governance, MIS & Compliance - Maintain digital records of training attendance, feedback, reports, and program calendars in line with audit requirements.
- Ensure training trackers are updated regularly and audit observations are addressed within defined timelines.
- Monitor completion of mandatory compliance and functional learning modules across active employees.
3. Capability Development & Learning Delivery - Deliver and coordinate functional and behavioural training programs across key capability areas such as customer communication, operational processes, digital tools, and managerial effectiveness.
- Ensure structured learning coverage for frontline employees based on grade, role requirements, and tenure.
- Conduct induction and refresher programs with appropriate learning assessments to measure knowledge improvement.
4. Training Content Development & Localization - Support internal development of functional and technical training modules in collaboration with trainers and business stakeholders.
- Ensure training content is updated periodically and aligned with business processes and operational requirements.
- Coordinate conversion of training modules into regional languages within defined timelines to improve learning accessibility.
5. Business Engagement & Field Connect - Engage with business stakeholders including RSMs, ZSMs, NSMs, and Business Heads to understand capability gaps and training needs.
- Conduct branch visits periodically to assess training effectiveness and identify improvement areas.
- Share branch visit insights and recommendations with business leadership.
6. Training Effectiveness & Business Impact - Track training effectiveness through assessments, feedback, and periodic knowledge checks.
- Monitor post-training impact on frontline performance indicators such as sales productivity, collections efficiency, operational accuracy, and audit outcomes.
- Work with business teams to drive measurable improvement in employee capability and operational performance.
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