Company: Centre for Development Orientation and Training (CDOT), Patna
Job Position: Rooftop Solar Installation Service Manager
Location: Centre for Development Orientation and Training (CDOT), Patna
Reports To: Project Head / Program Manager
Experience: 3–7 years in solar PV installation, project management, or field operations.
Job Summary
The Rooftop Solar Installation Service Manager is responsible for planning, coordinating, and supervising the installation, commissioning, and maintenance of rooftop solar photovoltaic (PV) systems. The role ensures projects are completed safely, on time, within budget, and in compliance with regulatory and quality standards. The manager serves as the primary point of contact for customers, installation teams, vendors, and utility companies throughout the project lifecycle.
Key Responsibilities
Project Management
- Plan, schedule, and oversee rooftop solar installation projects from site survey to commissioning.
- Ensure timely completion of installations while maintaining quality standards.
- Coordinate with customers, contractors, vendors, and utility providers.
Technical Supervision
- Review site assessments, system designs, and installation plans.
- Supervise installation teams and ensure adherence to engineering specifications.
- Ensure proper installation of solar panels, inverters, mounting structures, wiring, and safety systems.
- Support troubleshooting and resolution of technical issues during installation and commissioning.
Quality & Compliance
- Ensure compliance with electrical codes, safety regulations, and industry standards.
- Conduct quality inspections and system performance checks.
- Verify project documentation, permits, and approvals.
- Maintain records of inspections, testing, and commissioning reports.
Team Leadership
- Lead and supervise installation technicians, electricians, and field engineers.
- Assign tasks, monitor performance, and provide technical guidance.
- Organize training programs on safety procedures and installation best practices.
- Foster a culture of safety, quality, and continuous improvement.
Customer Service
- Serve as the primary contact for customer inquiries and project updates.
- Address customer concerns and ensure high levels of satisfaction.
- Coordinate post-installation support and warranty service activities.
- Educate customers on system operation, monitoring, and maintenance.
Service & Maintenance Management
- Develop preventive maintenance schedules for installed systems.
- Manage service requests, troubleshooting, and repair activities.
- Monitor system performance and identify opportunities for optimization.
- Ensure prompt resolution of warranty and after-sales service issues.
Reporting & Documentation
- Prepare project progress reports and installation status updates.
- Maintain accurate records of installations, service activities, and inventory.
- Track key performance indicators (KPIs) related to project completion, quality, and customer satisfaction.
Qualifications
- Bachelor's Degree or Diploma in Electrical Engineering, Renewable Energy, Mechanical Engineering, or a related field.
- Must have hands-on experience of working on the PM Surya Ghar portal.
- 3–7 years of experience in solar PV installation, project management, or field operations.
- Experience managing rooftop solar projects and installation teams.
- Knowledge of net metering, electrical systems, and solar PV technologies.
Required Skills
- Project planning and execution.
- Team leadership and workforce management.
- Knowledge of solar PV design and installation practices.
- Understanding of electrical safety standards and regulations.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and customer relationship skills.
- Proficiency in MS Office, project management tools, and reporting systems.
Applicants may submit their CVs – [Confidential Information]
WhatsApp No – 7808957244
Only shortlisted applicants will be contacted. 
