About The Opportunity
Contact Mr Manoj Thenua WhatsApp 639865 2832
We operate in the Ayurvedic healthcare and medical call-centre sector, delivering patient acquisition, appointment coordination, and clinical support services for outpatient and telemedicine programs. This on-site role is focused on training, quality, and tele-sales leadership for an Ayurvedic clinic operation based in Lajpat Nagar, Delhi.
Role & Responsibilities
- Design and deliver end-to-end training programs for medical process teams, doctor-trainers, and tele-sales agentscovering clinical scripts, call handling, objection handling, and appointment scheduling.
- Lead and coach the tele-sales team: set daily/weekly targets, run huddles, conduct live call coaching, and drive conversion improvements.
- Act as CRM coordinatormanage lead assignment logic, maintain data hygiene, configure workflows, and ensure timely follow-ups to maximise conversions.
- Implement quality assurance processes: monitor calls, score performance, identify gaps, and run targeted remediation plans for agents and trainers.
- Liaise with Ayurvedic doctors and clinical staff to validate clinical content, update process SOPs, and ensure compliant patient communication.
- Prepare and present performance dashboards and training outcome reports to management; maintain training documentation and knowledge-base materials.
Skills & Qualifications
Must-Have
- Proven experience as a call-centre trainer or team leader in a healthcare or medical-process environment (tele-sales or appointment booking).
- Hands-on experience managing CRM workflows and data (Zoho CRM preferred).
- Strong track record in tele-sales management and conversion optimisation.
- Practical knowledge of call monitoring and quality-assurance frameworks.
- Proficiency in MS Excel for reporting and basic data analysis.
- Fluent in English and Hindi; comfortable interacting with doctors and clinical staff on process and clinical content.
Preferred
- Familiarity with LMS platforms or training authoring tools (e.g., TalentLMS, Moodle).
- Experience with Salesforce CRM or advanced analytics tools (Power BI / Google Data Studio).
- Previous exposure to Ayurvedic clinical processes or telemedicine operations.
Benefits & Culture Highlights
- On-site role in Lajpat Nagar, Delhi with direct impact on care delivery and patient experience.
- Hands-on leadership exposure across training, quality, and CRMfast growth and visible outcomes.
- Collaborative environment working closely with clinicians, trainers, and operations teams.
Location & How to Apply
This is an on-site position based in Lajpat Nagar, Delhi. Candidates who have a strong background in healthcare call-centre training, tele-sales leadership and CRM coordination are encouraged to apply.
Skills: healthcare,leadership,training,data,clinical content,sales,clinic,agents,doctors
