About Company:
VeeFly is one of the fastest-growing bootstrapped startups in the Ad-tech and Creator-tech domain. Our journey is a masterclass in organic scale: we've grown from a 2-person founding team to a 70+ strong global workforce by building products that people actually want.
To date, we've helped over 56,000+ global creators gain traction, powering an incredible 6.9B+ views. But we are just getting started.
We are transitioning from a high-growth startup to an AI-first powerhouse. At VeeFly, you get the best of both worlds: the financial stability of a profitable, bootstrapped business and the intellectual challenge of a cutting-edge AI lab.
Link
www.veefly.com
Job Summary:
We are looking for a Culture Architect and Performance Engine leader who walks onto the floor and instantly elevates the energy of our Customer Success team. This is a Zero-to-One leadership role within our Quality and Training function, where you will be responsible for mapping the DNA of high performance across our Sales and Support wings.
Your mission is to ensure our team delivers world-class, elite service to our Big Ticket Clients while simultaneously transforming every interaction into a strategic, revenue-generating opportunity. You will bridge the gap between rigorous data-driven quality audits and high-impact, real-time coaching. Whether you are onboarding a new batch of specialists or deep-diving into the YouTube algorithm to upskill our seniors, you will be the primary engine behind our collective intelligence and floor excellence
Key Responsibilities:
Quality Assurance & Real-Time Optimization
- Hourly Performance Audits: Conduct rigorous, hourly checks of sales calls and service interactions to ensure Elite standards are met.
- Sales & Service Engineering: Constantly refine sales scripts and servicing workflows to move the needle on retention and conversion rates.
- Real-Time Course Correction: Act as the heartbeat of the floor. You don't wait for weekly reviews; you provide on-the-spot coaching to fix performance gaps the moment they happen.
2. Training & Subject Matter Expertise
- The Day 0 Experience: Own the end-to-end onboarding for new batches, ensuring mastery of Product Knowledge, Process Flow, and Internal Tools.
- YouTube Ecosystem Mastery: Become an expert in Google Ads (YouTube Promotions) and the YouTube Algorithm to keep the team ahead of industry shifts.
- Upskilling Workshops: Design weekly Level-Up sessions on high-stakes negotiation and advanced communication frameworks.
3. Strategic Revenue & Tool Mastery
- Zoho CRM Command: Leverage Zoho to monitor team performance, client lifecycles, and data hygiene.
- Big-Ticket Gap Analysis: Proactively identify missed upselling opportunities within high-value accounts where VeeFly services can solve deeper client problems.
- Adherence Protocols: Implement and monitor strict compliance with internal tools and global communication standards
4. Reporting & Business Intelligence (BI)
- Transparency Dashboards: Maintain daily reports on quality scores, training readiness, and team morale.
- Process Improvisation: Suggest structural changes to eliminate recurring errors and improve the Floor Vibe.
- ROI of Learning: Turn raw performance data into a narrative of growth for stakeholders.
Who You Are
- Experience:3+ years in a QA/Training Lead role, specifically within High-Ticket Sales or Premium Customer Success.
- Tech-Fluent: Deep understanding of Google Ads (YouTube Promotions) and Zoho CRM is highly preferred.
- Sales DNA: You have a hunter mindset and can spot an upselling opportunity from a mile away.
- The X Factor: You are a high-energy builder. You don't just find mistakes; you engineer ways to prevent them.
Why Join VeeFly
- Founding Impact: You own the performance standards of our most critical team as we scale from 70 to 200+ people.
- Financial Stability: Join a profitable, bootstrapped leader with no burn-rate anxiety.
- High Autonomy: We hate micromanagement. You own your floor, your team, and your results.
To apply please share your resume at [Confidential Information]
