Job Title: Manager Training & Development (Fashion & Retail Industry)
Location: Goregaon
Reporting To: Head Human Resources
Position Overview:
The Manager Training & Development will design, implement, and evaluate impactful learning programs to enhance skills, knowledge, and performance across the organization. This role will focus on building capabilities in fashion retail operations, product knowledge, styling expertise, customer service excellence, and leadership readiness to drive business growth and uphold brand positioning.
The position requires a creative, trend-aware approach to learning, with deep understanding of the fashion industry's fast-changing styles, seasonal collections, and customer engagement strategies.
Key Responsibilities
1. Training Needs Analysis (TNA) & Capability Mapping
- Partner with business leaders to identify skill gaps across retail, merchandising, design, manufacturing, supply chain, and corporate functions.
- Conduct structured TNA using surveys, interviews, observations, and performance data.
- Develop a Skills & Competency Matrix tailored to the fashion industry for role-based training design.
2. Training Design & Development
- Create role-specific training modules for:
- Store Teams: Customer engagement, styling tips, upselling, product care, VM guidelines.
- Design & Merchandising: Trend forecasting, seasonal collection planning, fabric/material knowledge.
- Production & Quality: Garment construction, quality control, compliance.
- Corporate Staff: Communication, project management, compliance awareness.
- Develop brand & product knowledge training for each seasonal launch, including look books and storytelling modules.
- Use blended learning methods: classroom sessions, on-the-job training, e-learning, simulations, and role plays.
- Design visually appealing, brand-aligned training aids.
3. Training Delivery
- Facilitate in-person and virtual sessions across multiple locations.
- Conduct Train-the-Trainer programs for store managers and supervisors.
- Host seasonal workshops for store teams to align with new trends and collection themes.
4. Talent Development & Career Growth
- Implement Individual Development Plans (IDPs) for high-potential talent.
- Launch leadership development pathways for retail supervisors, store managers, and emerging leaders.
- Provide one-on-one coaching and mentoring for career progression.
5. Learning Technology & Digital Training
- Maintain and update the Learning Management System (LMS) with schedules, content, and tracking tools.
- Develop bite-sized video learning and microlearning modules for quick, on-demand access.
- Incorporate gamification and interactive tools to enhance engagement.
6. Monitoring & Evaluation
- Track training participation, completion rates, and retention through post-training assessments.
- Apply the Kirkpatrick Model or similar framework to measure ROI.
- Submit quarterly reports to leadership highlighting training effectiveness and business impact.
7. Cross-Functional Collaboration
- Work with Marketing to align training with seasonal campaigns.
- Collaborate with VM & Retail Operations to ensure visual and operational standards are trained and maintained.
- Partner with HR Business Partners to integrate training into talent management strategies.
Qualifications & Experience
- Education: Bachelor's/Master's in Fashion Management, Retail Management, HR, or related field.
- Experience: 58 years of L&D experience in fashion, apparel retail, or luxury retail.
- Proven expertise in retail fashion training and product knowledge programs.
- Strong facilitation, storytelling, and presentation skills.
- Understanding of fashion trends, customer behavior, and seasonal product cycles.
- Proficient in MS Office, e-learning tools, and training content creation software.
- Availability: 6-day work week, with willingness to travel across India as required.
Key Competencies
- Creativity & innovation in training design.
- Excellent interpersonal and communication skills.
- Ability to thrive in a fast-paced, seasonal, trend-driven environment.
- Analytical thinking and data-driven decision-making.
- Passion for fashion, retail excellence, and brand growth.
