Trainer – Learning & DevelopmentAmadora Gourmet Ice Cream Pvt Ltd
Chennai Full-time
About Amadora
Amadora is one of India's leading artisanal gourmet ice cream brands, founded in 2011. We operate 12+ stores across Chennai, Bangalore, and Hyderabad through a mix of company-owned and franchise outlets, with a central production kitchen in Velachery, Chennai.
We're in an active growth phase — expanding our franchise network across South India and building the systems and people to scale with quality intact.
The Role
We're hiring a Trainer to own our learning and development function end-to-end. You'll design training programs, build the training calendar, and personally deliver content across every level of our store organisation — from new associates to multi-store managers — across all three cities. This is a hands-on leadership role: you will both lead a small training team and stand on the shop floor delivering training yourself.
If you've come up through QSR, F&B, or retail training and you're excited by the idea of building a training function (not just running one) for a premium, fast-growing brand, this is for you.
What You'll Do
- Build and maintain a structured training curriculum for every role — Associate, Senior Associate, Shift Manager, Store Manager, Cluster Manager / Multi-Store Manager — with clear competencies, assessments, and certification standards for each level.
- Run the annual training calendar across Chennai, Bangalore, and Hyderabad, including new hire onboarding, refresher modules, new product launches, SOP rollouts, and franchise team training.
- Deliver training personally — both classroom and on-the-floor — and travel regularly across our three city clusters to do so.
- Lead and grow the training team (Lead Trainer + city-level trainers), set their delivery standards, and review their output.
- Train franchise teams on Amadora standards before store openings and conduct periodic audits to ensure consistency.
- Create training collateral — manuals, SOP videos, quick-reference cards, e-learning modules, assessment sheets — in formats that work for frontline staff.
- Partner with HR, Operations, and Cluster Managers to identify skill gaps, build PIPs where needed, and feed training insights back into hiring and ops.
- Track and report training metrics: coverage, completion rates, post-training performance, certification status by store and by city.
Who You Are
- 4+ years in training and development
- QSR, F&B, café, bakery, or organised retail training experience strongly preferred — you understand the operating rhythm of a store.
- Proven ability to design training content from scratch, not just deliver someone else's deck.
- Comfortable training mixed audiences — frontline associates one day, managers the next — and adjusting your style accordingly.
- Strong on-the-floor presence: you can demonstrate, observe, correct, and coach in a live store environment.
- Willing and able to travel across different branches in Chennai
- People manager experience: you've led a small team of trainers or supervisors before.
- Excellent communication in English plus at least one of Tamil, Kannada, or Telugu. Hindi is a plus.
- Bachelor's degree; certifications in L&D, train-the-trainer, or hospitality training are a plus.
Why Amadora
You'll be building the training backbone of a brand that's about to scale.
You'll have direct access to the leadership team, real ownership of your function, and the chance to set the standard for how an Indian artisanal F&B brand trains its people.
