Job Title:
Trainer II, Soft Skills
Job Description
Key Responsibilities:
- Evaluate agents on communication effectiveness (Voice and Non-Voice) and implement corrective actions
- Evaluate Trainer/QA effectiveness and report to AM
- Evaluate effectiveness of T & D interventions
- Ensure that Process & VASS training is delivered effectively in the stipulated timelines
- Participate in calibration of Trainers, QAs and Voice Coaches within team and with TBU training team
- Support Front Line Recruitment Teams to assess the quality of new hires
- Analyze and report finding
- Prepare Communication TNA, publish and execute for 100% closure every month
- Meet the training requirements of the BU basis TNA
- Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
- Communicate with other Functions and Clients
- Provide quality floor support, feedback, refresher and corrective training.
- Track and report improvement
- Develop & implement a training calendar based on a robust training need analysis
Desired Skills:
- Certified VnA resources with at least 9 months in the current role would be highly preferred.
- Excellent communication skills
- Fluent in English
- Communication in Global/neutral Accent
- Good Knowledge about computers
- Good people management skills
- Analytical Skills / Quantitative skills
- Data Handling / data interpretation
- Continuous Process Orientation
- Planning and Decision making
- Ability to prioritize
- Ability to meet deadlines
- Multi-tasking
- Detail oriented
- Strong organizational skills and Presentation skills
- Ability to work under pressure
- Time Management
- Interpersonal skills and Teamwork
- People Management skills
- Self-motivated
- Ability to drive initiatives to closure
- Ability to deal with all levels of employees with different accents and dialects
Education:
Location:
IND Bangalore - CORPECO Ecospace Business Park
Language Requirements:
Time Type:
Full time2023-12-01
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