Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role And Key Responsibilities
- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
- Prepare and present training materials through classroom learning, firsthand demonstrating processes, and supporting activities.
- Accountable for achieving individual training performance metrics such as throughput, 0 to 30 day performance.
- Support and partner with Operations to transition agents from training to the production environment, ensuring competency levels meet business needs.
- Maintain relevant product knowledge for each account by processing live transactions, attending client and cross functional meetings, and side by side observations.
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
- May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive classroom training, and written job aids.
- Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
- Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.
Key Skills & Knowledge
- Understanding of Banking Process
- Regulatory and Compliance Knowledge (AML/CTF)
- Analytical Skills
- Pattern Analysis
- Attention to Detail
- Problem Solving Skills
- Critical Thinking
- Decision Makings
- Communication and Presentation Skills
- Training Methodologies & Adult Learning Principles
Key Skills And Knowledge
- Exceptional written skills with the ability to communicate with all levels of executive management.
- Excellent oral and interpersonal communication skills.
- Ability to explain Complex Concepts of Financial Crime.
- Demonstrate the use of Tools and Techniques to identify suspicious patterns and escalate alerts.
- Facilitate discussions, creating a learning environment where trainees can ask questions, discuss case studies, and share their experiences.
- Provide constructive feedback to trainees on their performance, helping them develop their skills.
- Regularly update the training content to reflect changes in regulations, technologies, and financial crime trends.
- Detail oriented and strong listening and analytical skills.
- Intermediate level of knowledge/expertise with Word, Excel, and PowerPoint).
- Demonstrated ability to work well in a high-paced work environment.
- Educational Qualification : Graduate / Postgraduate preferably in Commerce Field
Disclaimer:-
Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
