Trainer cum Quality

Job Description :

• To educate them on KYC & how to handle calls.
• Making mock calls followed by call audits & observation.
• Engage the team & batch in various training activities.
• Training the batches in complete process cycle and give them product know with sales training.

Candidate Profile :

• Should be able to train employees, must have leadership skills excellent command over the language.
• Must be good in preparation of training modules, presentation & reports.
• Must possess strong knowledge in banking financial products.
• Candidates with minimum 2 years of strong experience in Product/Sales training, preferably from BPO/Call centre background.
• Most preferable for multilingual languages.