- Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
- Acknowledging and resolving customer complaints & technical problems by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
- Explain and guide customers through product features and functionalities.
- Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
- Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.
- Always maintain a positive, empathetic, and professional attitude towards customers and provide high level of experience.
- Stay focused on the quality by ensuring consistency and adherence to high standards.
- Maintain our reputation as a company that offers excellent customer service on every interaction with the customer.
Requirement
- Proficient with English and have good written & verbal communication skills.
- Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, & PC.
- Good technica
Role: Customer Service
Industry Type: Animation & VFX
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
PG: Any Postgraduate
