Position: Network Engineer - Fresher
Job Location: Chennai
Employment Type: Full Time
Employment Agreement : 2 years
Summary of Position: We are seeking a skilled Junior Network Engineer with a strong background in network, AI, and IT security to join our IT team in Chennai. This role is critical in managing and maintaining our network infrastructure, ensuring seamless operations, and implementing AI strategies to enhance IT security. The ideal candidate will have experience with Fortinet firewalls, Apple macOS, and JAMF, along with excellent communication skills. This role supports an Apple-only workstation environment and requires close coordination with the Security Operations Team.
Roles and Responsibilities
Workstation Management:
- Install, configure, and maintain all employees Apple MacBooks, ensuring they are in good physical condition and up-to-date with OS and application patches.
- Ensure workstations are equipped with EDR/AV software and comply with corporate policies.
- Manage software patching and updates for all devices.
- Troubleshoot and resolve workstation-related issues.
- Manage workstations with MDM policies and profiles.
- Install, uninstall, and upgrade OS and applications as needed.
Network Management:
- Manage and maintain Fortinet firewalls, network switches, ISP connections, and network-related hardware (printers, faxes, etc.) at the Chennai Corporate Office.
- Ensure network devices are updated, documented, and regularly inventoried.
- Troubleshoot network issues and outages promptly to minimise downtime.
- Implement and manage network security measures, including firewalls, VPNs, and intrusion detection/prevention systems.
- Deploy and monitor corporate office premises network devices.
- Ensure network security through access controls, backups, and firewalls.
- Upgrade systems with new releases and versions.
IT Support and Training:
- Serve as the primary contact for workstation issues, working closely with both corporate and remote employees on IT/OS and application-related problems.
- Help IT Desk services and conduct training programs for employees.
- Collaborate with HR for employee induction programs, providing training on IT policies and procedures.
- Be the first and last resort for workstation issues.
AI Implementation:
- Understand and implement AI strategies to enhance IT security operations.
- Integrate AI solutions into existing IT systems and workflows in collaboration with the IT team.
- Monitor AI-driven systems and make adjustments as needed to optimise performance and security.
Documentation and Compliance:
- Maintain an internal wiki with technical documentation, manuals, and IT policies.
- Ensure compliance with IT security standards in collaboration with the Admin/HR/Security team.
- Write and update technical documentation, policies, and job aids.
- Document network and OS-related changes and regularly update inventory.
Primary Skills and Abilities
- Strong background in network administration and security.
- Proficiency in managing and maintaining Fortinet firewalls and network infrastructure.
- Ability to work with Apple macOS and JAMF.
- Ability to implement AI strategies for IT security operations.
- Strong troubleshooting skills and the ability to handle complex IT issues.
- Strong documentation and communication skills.
- Familiarity with IT Help Desk operations and employee IT training programs.
- Strong English verbal and written communication skills, with the ability to complete technical writing for policies and job aids.
Experience
- Minimum of 0-1 years of experience in network administration.
- Ability to maintain Fortinet firewalls.
- Experience implementing AI technologies in an IT environment.
- Familiarity with security protocols and compliance standards.
About Us
We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioural change, in real-time, during the moments that matter. XMP delivers impactful business outcomes, including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more. Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by Savant Growth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.
Indian Registered name: Buyers Road India Private Limited
URL:www.experience.com
