What's The Role
The
Endur Business Analyst plays a critical role in ensuring Shell Trading & Supply business continuity through supporting our integrated eTRM landscape (Endur). In this role, you will be supporting our user communities involved in trade lifecycle processes which are executed through a complex, integrated IT system.
What You'll Be Doing
- Managing eTRM (Endur) tickets and incidents, you will be accountable for the end-to-end resolution of the tickets including where support from other teams is required.
- Providing functional expertise and diagnosing functional/technical issues in the integrated landscape - thus experience in Trading & Supply is a must for this role
- Troubleshooting failures, performance degradation, simulation errors, and data issues - ensuring timely recovery of critical business processes.
- Working with projects and teams to enable safe deployment of changes throughout the change lifecycle – assessing, testing, and validating changes
- Working with suppliers in ensuring hosting and infrastructure alignment across components (e.g. Citrix, ADS, Grid, Oracle DB servers, and cloud-integrated services
- Maintain up-to-date service documentation, environment diagrams, operational runbooks, and technical standards.
What You Bring
- Bachelor's in Information Technology or related degree with minimum 5 years experience in Endur or ETRM
- Hands-on expertise with Endur (Openlink) functional modules and system workflows
- Solid understanding of supporting technologies (e.g. databases, performance analysis, and debugging)
- Experience supporting infrastructure is a plus (Citrix, Windows Server, ADS/Grid servers, and infrastructure dependencies)
- Familiarity with monitoring/event analytics tooling (e.g., Dynatrace)
- Knowledge of enterprise interfaces/technologies (e.g. Kafka, Tibco, SAP, AIS) is an advantage
- Strong analytical, attention to detail and problem solving mindset, particularly under time pressure.
- Clear communicator who can collaborate with operations, trading, risk, and infrastructure teams.
- Ability to work in complex, multi environment, multi region trading landscapes.
What We Offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the
skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
- Progress as a person as we work on the energy transition together.
- Continuously grow the transferable skills you need to get ahead.
- Work at the forefront of technology, trends, and practices.
- Collaborate with experienced colleagues with unique expertise.
- Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
- Benefit from flexible working hours, and the possibility of remote/mobile working.
- Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.
- Take advantage of paid parental leave, including for non-birthing parents.
- Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
- Grow as you progress through diverse career opportunities in national and international teams.
- Gain access to a wide range of training and development programs.
We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. 
