ROLES AND RESPONSIBILITIES
- Responsible for advancing the sales process, closing new business and achieving/assisting in sales
- Actively participate in the planning and execution of company's marketing activities providing vital inputs based on his/her interactions with prospects.
- Support and service existing customers on their queries/issues.
DETAILED DESCRIPTION
- Work on sales leads received from transactions on the platform, sales personnel on the ground, digital marketing sources
- Establish connect with potential clients, explain product/service capabilities, finalise sales presentations
- Assist in creating RFP
- Discuss terms with potential
- Address queries raised by the potential clients.
- Liaise internally for any
- Finalisation of contracts and closure of
- Ensure receipt of subscription fee as per
- Assist the RMs in the execution of their account and territory
- Support the company's strategic and ongoing marketing awareness campaigns and drive prospect participation to internal and external events &
- Extend support to clients during the onboarding.
- Attend to any queries from clients on subscription plans and their
- Record any customer complaints and escalate to appropriate level to have it
- Regular calls to existing clients to proactively service them and attend to their
- Resolve any issues faced by clients in payment of subscription fee.
- Address any queries of clients relating to transaction processing by internally coordinating with the relevant departments and calling back the client with
- Guide customers on any IT related issues on 360tf platform or arrange for expert services to have it
- Closely work with Relationship Managers and understand customer requirements to offer the best level of service to each category of customers.
- Handle any queries raised by referral partners r.t. customer service.
- Systematic documentation of customer logs, turn-around time, complaint resolution
- Produce regular MIS on customer complaints, turnaround time analysis, resolution results etc.
