Experience: 7+ Years
Experienced Siebel CRM & Integration Engineer with expertise in Siebel CRM (TPM), Oracle PL/SQL, Azure Cloud (IaaS/PaaS), and Enterprise Integrations. Proven track record in designing and supporting integrations using Siebel EAI/EIM, managing Oracle databases, implementing Azure-based solutions, and ensuring SOX-compliant, ITIL-aligned operations. Skilled in master data management, release upgrades, production support, automation scripting, and stakeholder collaboration across global enterprise environments.
Key Skills:
- Siebel CRM (TPM), EAI, EIM, Integration Pack
- Oracle PL/SQL & Database Administration
- Azure Data Factory, Function Apps, Key Vault, Azure SQL
- Enterprise Application Integration & Master Data Management
- SOX Compliance & ITIL Processes
- CI/CD (GitHub, Jenkins, Azure DevOps)
- Shell & PowerShell Scripting
- Release Management, Testing & Production Support
Roles & Responsibilities
- Customize, configure, and support Siebel CRM Trade Promotion Management (TPM) applications to meet business requirements.
- Design, develop, and maintain integrations between Siebel CRM, Oracle databases, and enterprise applications.
- Develop and support data migration and ETL processes using Siebel EAI, EIM, Workflows, and Oracle PL/SQL.
- Manage and support Azure IaaS/PaaS services, including Azure SQL, Data Factory, Function Apps, and Key Vault.
- Participate in Siebel CRM and Oracle DB upgrade activities, including impact analysis, testing, and deployment support.
- Implement and maintain master data governance and data quality solutions across integrated systems.
- Provide L2/L3 production support, troubleshooting, root cause analysis, and issue resolution within SLA timelines.
- Develop automation scripts using Shell, Cron, and PowerShell for monitoring and operational efficiency.
- Ensure adherence to SOX compliance, security standards, and ITIL-based change and release management processes.
- Conduct functional, regression, integration, and performance testing to ensure solution quality and stability.
- Prepare and maintain technical documentation, interface specifications, runbooks, and support guides.
- Collaborate with business stakeholders, architects, and cross-functional teams to gather requirements and deliver integration solutions.
- Support CI/CD and deployment activities using GitHub, Jenkins, and Azure DevOps.
- Monitor application and infrastructure performance, proactively identifying and implementing improvements.
