Location: Pune, India

Role Description

• Ensure continued service delivery and offer a robust and stable operating environment to support the Global Trade Services (GTS) functions.

• Contribute to the overall operational strategy of GTS function and responsible for its effective implementation. Improve service delivery and productivity to maximize service quality and operational efficiency and minimizing operational risk through the effective implementation of appropriate controls.

• Demonstrate commitment to continuous process improvement along with good people management skills.

• This role is part of the Middle office which requires the trade/risk to be captured and trade life cycling to be managed on T0 basis. Critical function which involves engagement with the Trading Desk and Risk and PnL teams, Docs / Setts teams to ensure all the trades blottered by the desk are taken into risk and back office workflows.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy

• Gender neutral parental leaves

• 100% reimbursement under childcare assistance benefit (gender neutral)

• Sponsorship for Industry relevant certifications and education

• Employee Assistance Program for you and your family members

• Comprehensive Hospitalization Insurance for you and your dependents

• Accident and Term life Insurance

• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Middle Office Sales Support function involving trade life cycle of trades on T0 basis for Fixed Income Products.
• Extensive knowledge on trade affirmations and confirmations, identifying any issues in the matching of a trade on the confirmation platforms and resolving the same to ensure timely match.
• Following up with Traders, Sales, Brokers, and clients to ensure accurate capturing of the risk and to ensure remediation of control breaks and reconciliation breaks.
• Adherence to procedures and ensuring that there are no lapses or gaps in control.
• Liaising with Front Office / Docs / Settlements and ensuring exceptions are resolved in a timely manner.
• Resolving all inter-company breaks / system Reconciliation (FOBO) to ensure there are no outstanding exceptions and subsequent financial impact.
• Supporting change management, automation and continuous improvement projects.
• Understanding F2B system / process flow, streamlining and engineering processes to bring efficiencies.
• Produce and Manage MIS and control reports for processes and projects.
• Complete adhoc requests and projects for Operations and the Business.
• Monitor and escalate any trade capture issues that could potentially result in regulatory escalations for the bank.
• Responsible for the middle office process deliverables and management of the daily trade capture activities in a timely manner, ensuring daily reconciliation and query resolution as required.
• Manage staff on a daily basis, distribute work, assign responsibilities, ensure appropriate staff levels, and provide necessary training.
• Ensure EOD controls
• Demonstrate a proactive approach to all activities and create the environment for others to emulate this behavior.
• Develop knowledge base across the team to ensure coverage, resiliency and elimination of key man dependencies.
• Share knowledge and provide appropriate training, guidance or coaching for the team.

Your skills and experience

• Minimum of 3-4 years experience in Fixed Income or related products.
• Must have strong knowledge on affirmations, confirmations and trade life cycle.
• Needs to be up to date on regulatory requirements & market changes.
• Should own & resolve complex breaks independently and guide the team in resolving the same.
• Should be able to independently deliver on all organization mandates
• Must have strong analytical skills, must be detail oriented.
• Must be a team player who is willing to work in groups across multiple locations.
• Needs to be good in Communication and have a good command over English language.
• Must have the ability to effectively manage, coordinate and prioritize multiple tasks and projects.
• Must be prepared to work in a night shift supporting US / NY business hours.
• Should be able to lead teams across time zones.
• Self-starter with ability to take things to their logical end.

How we'll support you

• Training and development to help you excel in your career

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information: