Job Description
Job Summary
- Customer Focused Attitude
- Willing to work in night and rotation shift
- Accurately follow pre-defined business process
- Ability to work within a team
- Adaptable to changing demands and conditions
- Ability to communicate at all levels and good communication skills
- Staying current with knowledge of products/processes and services offered by the client
- Ensure 100% adherence to schedule
Meeting all defined targets like productivity, accuracy, product knowledge, schedule adherence and maintenance of requisites
Technical Skills
- Looking for Under Graduates & Graduates (10+2+3), preferred B.Com, B.B.M, B.B.A
- Must be able to type at 30 WPM with 95% accuracy (as per test results on typing software)
- Must be professional and courteous in all interactions with clients and staff
- Must have basic skills in usage of MS Word and MS Excel
- Must have strong interpersonal, good communication (write & speak) skills (comprehend and action written customer requests)
- with a desire to work in a Back-Office Operations environment
- Must be able to meet the set targets and work overtime as required
- Stand for periods of time during meetings and/or other group events
- Willingness to work in flexible shifts
- Willingness to work from office
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
