Tr Customer Support Officer

Role description

Job Title: Customer Support Officer Designation: TR Customer Support Officer

Location: Mph-Cybercity Tower 4, Pune, IN
Job Summary:

We are seeking a dedicated and knowledgeable Customer Support Officer to join our team. The ideal candidate will possess strong Insurance Domain Knowledge, enabling them to provide exceptional support to our clients and ensure their needs are met effectively. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality service in a fast-paced environment.

Responsibilities:

• Provide expert support to customers regarding insurance products and services, addressing inquiries and resolving issues promptly.


• Analyze customer needs and recommend appropriate insurance solutions to enhance customer satisfaction.


• Maintain up-to-date knowledge of insurance policies, regulations, and industry trends to provide accurate information to clients.


• Collaborate with internal teams to ensure seamless service delivery and effective resolution of customer concerns.


• Document customer interactions and maintain accurate records in the customer relationship management (CRM) system.


• Assist in the development of training materials and resources to enhance team knowledge and performance.


• Participate in continuous improvement initiatives to enhance customer support processes and service quality.

Mandatory Skills:

• Strong Insurance Domain Knowledge, with a deep understanding of various insurance products and services.


• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.


• Proficient in customer service principles and practices, with a focus on customer satisfaction.


• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.


• Ability to work independently and as part of a team in a dynamic environment.

Preferred Skills:

• Familiarity with customer relationship management (CRM) software and support ticketing systems.


• Experience in a customer support role within the insurance industry.


• Knowledge of regulatory requirements and compliance standards in the insurance sector.


• Ability to handle difficult customer interactions with professionalism and empathy.

Qualifications:

• A bachelor's degree in Business Administration, Finance, or a related field is preferred.


• Relevant certifications in insurance or customer service are a plus.


• Strong computer skills, including proficiency in Microsoft Office Suite and CRM applications.

If you are passionate about providing exceptional customer service and have a strong background in the insurance domain, we encourage you to apply for this exciting opportunity.

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to [Confidential Information] and let us know your contact information and the nature of your request.