TQM - KPI Specialist

JOB TITLE: TQM - KPI Specialist

Job Location: Pune

Experience: 4-10 yrs

Job Description:

POSITION SUMMARY

We are seeking a proactive and detail-oriented professional to lead TQM-based KPI monitoring, Root Cause Analysis (RCA), 8D problem solving, and other quality improvement initiatives within a virtual engineering technical support model. This role will support cross-regional teams (e.g., Europe, North America, APAC) by driving quality excellence across product development, engineering services, and process improvement projects.

JOB REQUIREMENTS:

TQM - KPI Specialist

EDUCATION: Bachelor's degree in mechanical engineering with work experience Exhaust Aftertreatment System.

REQUIREMENTS:

• Relevant experience in Quality Assurance, Virtual Engineering, or Product Development Support.
• Hands-on expertise in KPI development, RCA, 8D, and TQM tools/methodologies.
• Strong knowledge of Lean, Six Sigma, ISO/TS 16949 or IATF 16949.
• Excellent analytical skills and experience with data visualization tools (Power BI, Excel, etc.).
• Strong communication and stakeholder engagement skills in a virtual/global team setup.

Responsibilities:

KPI Monitoring & TQM Support

• Define, track, and report TQM-related KPIs (e.g., defect rate, FTR, rework %, customer complaints).
• Develop digital dashboards and tools for real-time KPI visualization across regions.
• Coordinate with regional quality leaders to align on global KPI standards and thresholds.

RCA / 8D Problem Solving

• Lead or facilitate Root Cause Analysis (RCA) and structured 8D problem-solving sessions for engineering- or quality-related issues.
• Train and coach virtual teams in problem-solving methodologies.
• Ensure timely closure and documentation of 8D reports with clear action tracking.

Virtual Engineering Quality Support

• Provide virtual quality engineering support to global regions on design reviews, process adherence, DFMEA/PFMEA validations, etc.
• Act as a quality SME to support virtual development teams in eliminating defects at source.
• Maintain alignment with global engineering standards, quality gates, and release protocols.

Quality Systems & Initiatives

• Drive continuous improvement initiatives in alignment with TQM principles.
• Support digital transformation of quality processes (e.g., automated defect tracking, Power BI/Excel analytics).
• Collaborate with IT/Tech teams to enhance data connectivity and traceability in the quality system.

Stakeholder Collaboration

• Engage with cross-functional stakeholders across geographies to ensure consistent quality culture.
• Coordinate with regional customer quality teams to analyze feedback and reduce warranty/rework issues.
• Prepare and present global dashboards to senior management during quality review forums.