We are seeking an experienced Tower Leader - Record to Report (RTR) to lead and manage end-to-end RTR operations for a large-scale finance shared services environment. This is a strategic leadership role responsible for service delivery excellence, stakeholder management, process governance, continuous improvement, team leadership, and operational transformation.
Key Responsibilities
Tower Ownership & Strategic Leadership
- Own the end-to-end RTR service tower and ensure operational excellence.
- Define and execute the tower strategy, roadmap, and transformation initiatives.
- Ensure delivery performance, process stability, and customer satisfaction.
- Drive operational governance and continuous service improvements.
Service Delivery Management
- Ensure consistent, high-quality service delivery aligned with agreed SLAs and KPIs.
- Monitor and improve:
- Service performance
- Process effectiveness
- Compliance adherence
- Customer experience
- Drive timely issue resolution and service recovery plans.
RTR Operations Management
Provide leadership and oversight across key RTR functions including:
- Journal Entries and General Ledger Accounting
- Month-End, Quarter-End, and Year-End Close
- Financial Reporting
- Fixed Asset Accounting
- Lease Accounting
- Balance Sheet Reconciliations
- Cash Reconciliations
- Compliance and Controls
- Audit Support
- Reporting and Analytics
Stakeholder Management
- Act as the primary point of contact for customers and senior stakeholders.
- Conduct governance meetings, business reviews, and operational reviews.
- Present performance reports, dashboards, and improvement initiatives.
- Manage stakeholder expectations and communication effectively.
Continuous Improvement & Transformation
- Identify and implement process improvement opportunities.
- Drive Lean Six Sigma initiatives and automation programs.
- Lead productivity improvement and cost optimization projects.
- Promote adoption of digital tools and best practices.
Governance, Compliance & Risk Management
- Ensure compliance with organizational policies, internal controls, and regulatory requirements.
- Maintain audit readiness and governance documentation.
- Identify operational risks and develop mitigation plans.
- Escalate critical risks and issues appropriately.
Financial & Resource Management
- Manage tower budgets, capacity planning, and resource utilization.
- Drive cost efficiencies while maintaining service quality.
- Ensure optimal workforce productivity and utilization.
Cross-Functional Collaboration
- Collaborate with other Tower Leaders and business functions.
- Ensure seamless integration across finance processes.
- Resolve cross-functional dependencies and operational challenges.
Experience Requirements
- 10–15 years of experience in Record to Report (RTR) operations.
- Minimum 7+ years of leadership experience managing large teams.
- Proven experience in:
- People Management
- Service Delivery
- Process Transitions
- Stakeholder Management
- Operational Excellence Programs
- Continuous Improvement Initiatives
- Experience working in a BPO, Shared Services, or Global Business Services environment is highly preferred.
About Us
We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at [Confidential Information].
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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.
