Tour - Operations In Charge

Job Summary

We are looking for a Tour Operations Executive with 2 yrs Experience to manage the end-to-end operational aspects of tours and travel packages. The role involves coordinating with hotels, DMCs, transport providers, guides, and internal teams to ensure smooth execution of every trip and a high level of customer satisfaction.

Key Responsibilities

• Handle day-to-day operations of domestic and international tour packages.
• Coordinate with hotels, DMCs, transporters, guides, and activity providers.
• Prepare and verify itineraries, hotel bookings, transfers, sightseeing, activities, and meal plans.
• Confirm all travel arrangements before the guest's arrival.
• Coordinate with suppliers regarding rates, availability, bookings, amendments, and cancellations.
• Maintain accurate booking records, vouchers, confirmations, and operational documents.
• Coordinate airport/railway transfers and ensure vehicles and drivers are arranged on time.
• Monitor ongoing tours and promptly resolve operational issues or guest requirements.
• Communicate important trip details to the sales team and other concerned departments.
• Follow up with suppliers for pending confirmations and payments.
• Ensure services are delivered according to the agreed itinerary and package inclusions.
• Handle last-minute changes and emergencies professionally.
• Maintain strong relationships with suppliers and service partners.
• Collect guest feedback and coordinate with the concerned teams for service improvements.
• Ensure smooth pre-tour, during-tour, and post-tour operations.

Required Skills

• Good knowledge of tour operations and travel industry processes.
• Strong communication and coordination skills.
• Good knowledge of MS Office / Google Workspace.
• Ability to manage multiple bookings and deadlines simultaneously.
• Strong follow-up and problem-solving skills.
• Good negotiation and supplier-management skills.