Tools Manager(IT Operations Specialist)
Tools Manager(IT Operations Specialist)
vergecloudThis job is no longer accepting applications
Job Description
- Zoho One Administration: Manage and optimize the full suite of Zoho One applications, ensuring they meet organizational needs.
- Access Management: Collaborate with various teams to gather access requirements, obtain necessary approvals, and grant appropriate access to team members.
- Workflow Automation: Design, implement and manage automated workflows using Zoho Flow and Deluge scripting to streamline marketing and operational tasks.
- Integration Oversight: Ensure seamless integration between Zoho applications(CRM, Campaigns, Marketing Automation, Books, Desk, etc.) and third-party platforms like Lusha, Microsoft 365 and a wide array of other platforms, including: -Ad Platforms: Google Ads, Facebook Ads, Bing Ads, LinkedIn Ads -Communication Tools: Microsoft 365, Google Workspace, Slack, Zoom -Lead Intelligence & Enrichment: Lusha, Apollo ZoomInfo -Web Tools: WordPress, Zoho Calendar -
- Analytics & Attribution: Google Analytics, UTM parameters, and custom API-based dashboards Key Goals-Build a connected ecosystem that enables real-time lead capture, accurate attribution, and automated nurturing based on source, behavior, and lifecycle stageMaintain data consistency, minimize manual tasks, and enhance campaign reporting across the funnel.
- Training & Support: Provide training sessions and ongoing support to team members, promoting effective utilization of tools.
- Documentation: Maintain comprehensive documentation of system configurations, workflows, and access protocols.
- Network & DNS Management: Manage and configure DNS records to support domain verification and email deliverability. Ensure proper network configurations to support seamless operation of integrated applications.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years experience managing Zoho One applications or similar platforms.
- Proficiency in Zoho applications such as CRM, Sprints, Flow, Forms, Mail, Vault, and WorkDrive.
- Strong understanding of access control, user management, and security best practices.
- Excellent communication skills with the ability to collaborate across diverse teams.
- Solid knowledge of DNS management, including configuring and troubleshooting DNS records.
- Understanding of basic networking concepts and their application in cloud-based environments.
Zoho certifications.
- Prior experience in a cloud, SaaS, or infrastructure tech company.
- Understanding of CDNs, DDoS, or edge computing
More Info
Key Skills
Zoho Flow
Deluge scripting
Zoho One Administration
About Company
Skills:
linkedin ads , bing ads , zoominfo , WordPress, Dns Management, Networking Concepts, Microsoft 365, Slack, Google Analytics, Lusha, Apollo, API-based dashboards, Google Ads, Access Management, Zoho One Administration, Integration Oversight, UTM parameters, Facebook Ads, Workflow Automation, Google Workspace, Zoom, Zoho Calendar