Tools Developer

Position: Monitoring Tools Developer

Location: OFFSHORE / INDIA

Working Hours: M-F, need to closely align with US hours

Start Date: ASAP – beginning/mid of May

Required Skills & Experience:

• Strong hands‑on experience with Grafana dashboard design and development, alerting, data source configuration, plugin development and provisioning-as-code.
• Experience building and administering Zabbix (templates, LLD, preprocessing, proxy architecture, performance tuning, triggers, discovery, preprocessing, API automation).
• Experience with application monitoring/observability platforms (HyperDX or similar tools such as Datadog, New Relic, Dynatrace, Elastic).
• Deep experience with OpenTelemetry instrumentation, distributed tracing, log aggregation, APM dashboards and session replay analysis.
• Proficiency in JavaScript(ES6+) and Node.js, experience writing custom logic for monitoring workflows, JSON manipulations, and DOM interaction.
• Solid experience designing and consuming REST APIs, webhooks, and event‑driven integrations.
• Familiarity with security best practices for APIs (OAuth 2.0, secrets management, rate limiting).
• Scripting experience: PowerShell, Python, Bash for automation, data processing, and system administration.
• Ability to independently own monitoring tools end‑to‑end and translate operational requirements into scalable solutions.

Plusses:

• Experience developing custom Grafana plugins or panels using the Grafana Plugin SDK.
• Grafana Cloud or Enterprise experience.
• Zabbix Certified Professional/Specialist.
• Experience with Prometheus, Elastic/ELK, SQL, or time‑series databases as monitoring data sources.
• Experience with TypeScript.
• Background implementing Infrastructure‑as‑Code for monitoring platforms.
• Prior experience supporting large, distributed environments across multiple regions or data centers.
• Experience mentoring teams or serving as a tools owner / subject‑matter expert.

Job Description:

Insight Global is looking for a skilled Monitoring Tools Developer to design, build, and maintain enterprise‑grade monitoring and observability solutions. This role serves as the primary tools owner responsible for dashboards, alerts, data integrations, and automation across the monitoring stack. The ideal candidate brings strong hands‑on experience with Grafana, Zabbix, HyperDX, JavaScript, and API development, and is comfortable adapting to new tools as the monitoring and observability ecosystem evolves. Design, build, and maintain Grafana dashboards for infrastructure, application, and network monitoring, including advanced visualizations, variables, and alerting. Develop and manage Zabbix monitoring configurations, including templates, items, triggers, discovery rules, preprocessing logic, and notification workflows. Deploy, configure, and enhance HyperDX for application performance monitoring, tracing, log analysis, and alerting. Write JavaScript for Zabbix preprocessing, Grafana custom panels, data transformations, and automation logic. Build and maintain RESTful APIs, webhooks, and integrations to ingest, expose, and automate monitoring data across internal and third‑party systems. Integrate monitoring tools with platforms such as ServiceNow, ITSM tools, CMDBs, and Dynamics 365 for alert‑driven incident management. Automate monitoring operations using Node.js, Python, PowerShell, or Bash, and maintain configuration as code (JSON/YAML). Tune performance and reliability of monitoring platforms, including database optimization, proxy architecture, scaling, and high availability. Create runbooks, documentation, and operational procedures, and provide mentorship and knowledge transfer to operations teams. Participate in on‑call rotation to support monitoring platform availability and incident response.