The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization.
Key Accountabilities Includes following for Mosaic Solution: IBM Planning Analytics Cloud / Alteryx / Data Lake
- Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA.
- Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status.
- Act as a resolver and communicate with the customer as required.
- He is a member of a technical, operations, or application management team or supplier.
- Monitor the team's tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller.
- Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation.
- Handle tickets escalations to the Service Controller.
Qualifications
Key Skill Required
- University education (BS /BA level) or equivalent work experience
- 4+ Year of experience in TM1 Cognos Planning Analytics
- 6+ Years of Information Technology or business experience
Technical Skills
- IBM Planning Analytics Modeler
- IBM Planning Analytics Turbo-Integrator
- IBM Planning Analytics Rules and Feeders
- IBM Planning Analytics Dimensions and Cubes
- IBM Planning Analytics Excel PAfE
- SQL, MySQL
- ODBC driver
- SAP exposure
- Service Now, Jira or other ticketing tools
Non-Technical Skills
- Strong development background with 5 years experience in Sustain teams (offshore mainly) on business solutions projects with process flow, data flow and integration as a critical component.
- Knowledge of ITIL methodology.
- Understanding of the Financial Closing and Forecasting process.
- Knowledge of Project Management.
- Strong Interpersonal and Communication skills.
- Good verbal and written Communication.
- Strong Stakeholder management.
- Self-motivation and ability to stay focused.
